Principal Product Marketing Manager, Customer Success

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $180k - $210k / year

⏰ Full Time

🔴 Lead

🎁 Product Marketing

👻 Ghost score 0%

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $52M Series E - Gainsight on 2017-05

SaaS • B2B • Enterprise

Gainsight is a SaaS company that provides a unified Customer Success platform and related products to help businesses retain, expand, and drive product adoption with their customers. Its offerings include Gainsight CS (customer success), Product Experience (in-app engagements and analytics), Customer Communities, Skilljar (customer education), and AI-powered agents and services (Staircase AI, Agent Studio, Gainsight MCP) that surface insights and automate customer success workflows. Gainsight positions itself as an enterprise-focused, AI-native solution for post-sales teams, emphasizing retention-as-a-service, integrated customer data, and scalability for CSMs and product teams.

📋 Description

• Own the Customer Success and Staircase product marketing strategy, including audience, market opportunity, positioning, competitive strategy, and go-to-market priorities • Develop positioning and messaging for executive and technical audiences • Lead the joint Customer Success and Staircase narrative through integration, including value proposition, migration and expansion story, naming, pricing, and packaging • Own end-to-end go-to-market activities and lead cross-functional teams through product launches and updates • Partner with Integrated Campaigns, Demand Generation, and Events to drive measurable business results • Equip Sales and Success teams with enablement materials, including competitive agents, pitch decks, and feature materials • Synthesize customer, market, and competitive insights to inform product strategy, roadmap prioritization, and commercialization plans • Represent the product area in executive narratives, keynotes, conferences, and analyst engagements • Pioneer AI-native processes, agents, and skills within the product marketing function • Collaborate with Product, Sales/CS, Enablement, Design, and Operations teams • Report to the Director, Product Marketing

🎯 Requirements

• 10+ years of product marketing experience in B2B tech (SaaS preferred) • Exceptional positioning, writing, and storytelling skills • Experience marketing to enterprise audiences, including complex buying committees and long sales cycles • Hands-on AI fluency and experience using AI tools • Ability to operate between big-picture strategy and detailed execution • Ability to act as a credible peer to executives and drive alignment • A knack for design and fluency in Figma and Canva (nice to have) • Experience vibe coding prototypes, landing pages, and product imagery (nice to have) • Experience with light video creation and editing (nice to have) • Role is based in the USA • Ability to travel occasionally, up to 15%

🏖️ Benefits

• Commission based on performance • Participation in Gainsight’s equity program • Fully covered medical premiums (employee-only) • Flexible PTO • 401(k) plan • Dental and vision coverage • Remote work options • $10,000 lifetime fertility stipend • Access to coworking spaces around the globe • Dedicated Recharge Holidays — one long weekend each quarter • Mentoring and career development opportunities