Call Center

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🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $29.1k - $41.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Answer telephones and respond to basic customer questions or forward calls to appropriate personnel • Record calls on account history records and initiate required confirmation without direct supervision • Research customer inquiries and respond to appropriate parties in a timely manner • Process calls to meet or exceed service level agreements (SLAs) • Record calls, process requests, and update account histories with proper documentation • Perform data entry and match documents to appropriate accounts • Interface with team members, management, and customers regarding customer service issues • Handle inbound customer calls for the duration of scheduled shifts • Attend all scheduled training sessions during the 90-day training period

🎯 Requirements

• 2 or more years of customer service experience in any industry • Knowledge of basic help desk software, computer software, and Microsoft Office applications • Strong problem-solving skills • Strong customer service skills with emphasis on written and oral communication • Ability to understand team responsibilities and identify the correct stakeholders for resolving client inquiries • Must reside in Connecticut • Successful completion of a 90-day training period • Availability for Monday–Friday shifts: 8:30 AM–5:00 PM after training; 8:00 AM–4:30 PM during training • Commitment to attend all scheduled training sessions, except for approved absences or verified emergencies

🏖️ Benefits

• Work flexibility • Learning and career development • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies