Client Services Analyst II

🕒 October 22

🇺🇸 United States – Remote

💵 $44.5k - $63.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Support client service delivery by monitoring performance, tracking issues, and ensuring alignment with service level agreements • Act as a point of contact for client inquiries, coordinating resolution of issues with internal teams • Analyze service data and trends to identify opportunities for improvement and enhance client satisfaction • Prepare reports, dashboards, and communications to provide visibility into service performance and key metrics • Collaborate with operations, account management, and cross-functional teams to support client needs and service delivery initiatives • Perform daily client coordination, performance tracking, and reporting • Participate in continuous improvement and enhancement of client service delivery processes

🎯 Requirements

• HS Diploma/GED required • 3–5+ years of experience in client services, customer support, account management, or a related field • Experience working in a client-facing role supporting service delivery or operations • Strong analytical skills with the ability to interpret data and identify trends • Strong communication and problem-solving skills with the ability to manage multiple priorities • Experience with reporting tools, CRM systems, or Microsoft Office preferred

🏖️ Benefits

• Work flexibility • Learning and career development • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits

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