Contact Center Provider Services

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $31.2k - $44.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 22 days.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Provide knowledgeable responses to basic client questions and elevate complex cases to appropriate staff • Solve client problems, update account history and follow up with clients to confirm resolution • Adhere to client SLAs and consistently meet production targets • Collaborate with team members, management and clients to resolve inquiries • Cross-train new resources in customer service processes • Review and recommend changes to procedures and workflow to improve inquiry processing efficiency

🎯 Requirements

• 2 or more years of customer service experience in any industry • Knowledge of basic help desk software, computer software and Microsoft Office applications • Strong problem-solving skills to bring inquiries to effective resolution • Strong customer service skills with an emphasis on written and oral communication • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

🏖️ Benefits

• Work flexibility • Learning and career development • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Opportunities to travel through your work (0-10%)

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