Customer Experience Mobilization – PM/BA

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $69.4k - $99.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Serve as a critical contributor ensuring Gainwell meets client objectives • Act as a knowledgeable bridge between stakeholders, project managers, and clients • Verify CX-specific requirements are identified and documented • Detail how requirements are met (HRM) and capture impacts, timelines, risks, and issues • Analyze, plan, outline, document, or recommend improvements to business processes supporting CX goals • Deliver messages to business leaders, stakeholders, team members, and clients • Motivate others to action and communicate key business ideas in a digestible way • Develop integrated business requirements documents (BRDs) across multiple organizations • Facilitate requirements gathering and create deliverable documentation and Requirements Traceability Management (RTM) • Support CX RFP completion • Support client contact center launch efforts for the CX DDI Mobilization team

🎯 Requirements

• 3 years Contact Center launch and/or operational exposure • 3 years Project Management BPO practical experience generating and maintaining standard PM artifacts: Project Plan/Workplan, Workbook, RACI, DAIR, validating cost model/financials, and CX-specific templates • Experience defining, documenting and managing scope, risks, assumptions, stakeholder expectations, and requirements traceability and management (RTM) • 5 years’ BA experience eliciting, drafting/documenting, validating, and identifying how requirements are met (HRM) through client-facing Requirements Validation sessions (RVS) • 5 or more years of Medicaid experience and exposure to NASPO, Provider, Claims, Encounters and Financials (CEF), and Pharmacy Benefits • Highly flexible, adaptable, self-starter, self-directed, team player, creative thinker, with strong attention to detail • Experience managing risk, effective communication skills and stakeholder management skills • Strong written and oral communication and presentation skills • Experience supporting RFP, Solutioning, Proposal and Demo processes and creating CX reports such as Feedback Survey and inSight Reports • Experience with data administration, repository management, database creation techniques, and data warehousing standards, strategies, and tools • Must be a U.S. citizen to satisfy contractual requirements • Video cameras must be used during all interviews and during the initial week of orientation • Must join screenings, interviews and meetings from a quiet location with a stable internet connection • Must use video for screenings and interviews • Must not use AI tools, virtual backgrounds/filters, or visual enhancements during the interview

🏖️ Benefits

• Work flexibility • Learning and career development • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies