Licensed Customer Service Manager

🔥 18 hours ago

🏈 Alabama, Arizona, +29 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kin Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

Kin Insurance is a digital insurance company that offers homeowners, landlord, condo, mobile home, high-value home, flood, and auto insurance, along with mortgage products such as home loans, refinancing, home equity loans, and HELOCs. Kin emphasizes affordable, easy online quoting and policy management, claims support, and customer service, operating directly to consumers across multiple U. S. states.

📋 Description

• Lead, coach, and develop a team of 12–14 licensed Customer Service Agents to achieve individual and team performance goals • Monitor key metrics, identify trends, and implement customer service improvement plans • Analyze team and individual performance data to inform coaching, workforce planning, and operational decisions • Develop and implement service initiatives that improve customer experience and team effectiveness • Resolve complex customer escalations while modeling exceptional service and professionalism • Partner cross-functionally to ensure agents have the tools, resources, and information needed to succeed • Support recruiting, interviewing, onboarding, and training of new Customer Service Agents • Foster a collaborative, accountable, and high-performing team culture focused on continuous improvement • Deliver measurable gains in team effectiveness and customer satisfaction

🎯 Requirements

• Property & Casualty (P&C) insurance license • 3+ years of customer service or customer support experience • 2+ years leading customer service teams within the insurance industry • Call center leadership experience • Proven experience coaching and developing customer-facing employees to achieve performance goals • Experience using performance metrics and data to drive operational improvements • Bilingual in English and Spanish is preferred • Ability to thrive in a fast-paced, evolving environment while maintaining a collaborative, positive approach • Availability to work Monday–Friday between 10:00 a.m. and 7:00 p.m. CT • Availability for one Saturday shift (8:00 a.m.–5:00 p.m. CT) approximately every nine weeks • Must be able to live and work full-time in one of the listed states for this role • Must be authorized to work for any employer in the United States • Must not require employment sponsorship now or in the future

🏖️ Benefits

• Equity • Remote-first work arrangement • Offices in Chicago, IL and St. Petersburg, FL for collaboration • Prompt updates and feedback following interviews • Skills assessment relevant to the position, if applicable • Genuine, thoughtful human interaction at every step • Equal Employment Opportunity and reasonable accommodations during the selection process