Experienced Information Systems Architect – Service Now

🕒 August 14

🇺🇸 United States – Remote

💵 $95.1k - $135.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Design and evolve the enterprise-wide ServiceNow platform architecture • Define and enforce platform governance, release management, and security protocols • Design architectural solutions for integrating third-party tools into ServiceNow • Design, document, and maintain ServiceNow information architecture • Lead data modeling and structuring across ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, and CSM applications • Define data flows, integrations, and taxonomies with platform engineers, product owners, developers, and process owners • Evaluate and enforce naming conventions, data standards, and reference models • Optimize CMDB health, data integrity, and CI relationship modeling • Own ServiceNow integrations with external systems using REST/SOAP APIs, LDAP, and other protocols • Implement automated processes for CMDB population and service relationship management • Collaborate with the CMDB Administrator on dependency mapping • Gather requirements and deliver scalable solutions with project managers, business analysts, and IT support teams • Facilitate design authority meetings and provide consultative guidance • Develop and deliver SLA/KPI reports • Monitor CMDB usage by IT support teams and provide training • Drive continual improvement of ITSM processes and platform capabilities

🎯 Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Business Management, or a related discipline • 5+ years supporting ITSM processes • 3+ years of hands-on experience with ServiceNow platform development and discovery tools • 3+ years designing and implementing integrations with third-party tools • 3+ years working with JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP • ServiceNow Certified System Administrator (CSA) preferred • Certified Implementation Specialist (CIS) preferred • Certified Application Developer (CAD) preferred • ITIL, COBIT, Six Sigma, PMP preferred • Video cameras must be used during all interviews and during the initial week of orientation

🏖️ Benefits

• Work flexibility • Learning and career development • Technical credentials and certifications • Generous, flexible vacation policy • Educational assistance • Leadership and technical development academies • 401(k) employer match • Comprehensive health benefits • Minimal travel required / occasional travel opportunities (0-10%)