Key Account Manager – CSP

🕒 October 7

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Galls

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1967

🛍️ eCommerce

🛒 Retail

🤝 B2B

eCommerce • Retail • B2B

Galls is a U. S. -based retailer and e-commerce supplier of uniforms, tactical gear, and equipment for public safety professionals. The company offers a wide assortment of in-stock uniforms, duty gear, boots, body armor, badges, lights, vehicle equipment and other specialized products for law enforcement, firefighters, EMS, corrections, military and security personnel. Galls also provides in-house customization services (embroidery, badges, hemming), agency/B2B procurement solutions (eQuip, GSA schedules, eProcurement, OMNIA), quick shipping and business-focused programs for organizations and agencies.

📋 Description

• Retain and grow assigned business-to-business accounts through consultative program management, exceptional service, and expansion into uniform, safety footwear, workwear, and personal protective equipment solutions • Serve as the primary strategic advisor for assigned Corporate Safety Program accounts • Build, nurture, and expand relationships with executive sponsors and key stakeholders • Monitor program performance, employee participation, service levels, and customer satisfaction; identify risks and execute mitigation plans • Lead regular business reviews aligned with customer safety requirements, workforce needs, and business goals • Assess customer workforce, safety, compliance, and purchasing needs and recommend solutions • Lead cross-selling and upselling strategies, recommend program enhancements, and negotiate pricing and terms • Identify expansion opportunities and build business cases for growth initiatives • Develop and execute strategic account plans supporting customer goals and retention, participation, revenue, and margin targets • Analyze order activity, product adoption, participation, service trends, and customer feedback • Forecast, track, and report key account metrics and adjust program performance proactively • Coordinate internal teams supporting launches, product assortments, inventory, ordering solutions, employee communications, and service delivery • Advocate for customers internally and prioritize competing demands • Collaborate cross-functionally on product development, marketing campaigns, and service improvements • Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership • Provide customers with industry trends and best-practice insights • Mentor sales or account management team members on strategic selling and retention strategies • Participate in cross-functional leadership teams focused on customer experience and retention

🎯 Requirements

• Bachelor’s degree in business, Sales, Marketing, or related field • 5+ years of experience in strategic account management, enterprise sales, customer success, or managed program sales, with a focus on retention and account growth • Experience supporting uniform and/or safety footwear programs is strongly preferred • Experience with workwear, PPE, wholesale, or employee purchase programs is valuable • Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth • Demonstrated ability to develop and implement strategic plans independently • Strong negotiation, consultative selling, and decision-making skills • Excellent communication, presentation, and analytical abilities

🏖️ Benefits

• Excellent medical/dental and vision coverage—Eligible 1st day of the month after start date • 401(k) retirement plan with company contribution • Flexible benefits • Generous employee discount • Vacation and Personal Time • Paid Holidays • Tuition reimbursement • Daily Pay; up to 50% of your pay

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