Key Account Manager

🔥 52 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $83k - $108k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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iRhythm Technologies, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

iRhythm Technologies, Inc. is a medical technology company that specializes in digital healthcare solutions for the management of cardiac arrhythmias. The company is best known for its ZioSuite, a comprehensive platform designed to deliver a streamlined solution for assessing heart health through advanced analytics and patient-centered data collection. iRhythm focuses on improving patient outcomes and optimizing the efficiency of healthcare providers through innovative technology in the cardiac monitoring space.

📋 Description

• Support, grow, nurture, and maintain iRhythm’s highest-volume accounts • Cultivate and sustain long-term customer relationships while meeting and exceeding KPIs • Deliver value services and advocate internally for solutions that drive business outcomes • Partner strategically with Sales to ensure customer and patient success within the large account segment • Monitor and measure registration volume, device inventory, customer and patient satisfaction, clinical effectiveness, and workflow efficiency • Liaise with billing, clinical operations, legal, finance, inventory, and customer care teams • Train customers on iRhythm service tools including ZioSuite and MyZio • Resolve customer issues in a timely manner • Evaluate processes and customer workflows and suggest efficiency improvements through process and technology changes • Manage, onboard, and support assigned accounts • Attend and support customer meetings and sales Quarterly Business Review sessions • Establish and maintain relationships with accounts and the internal sales organization • Lead or participate in strategic initiatives within assigned accounts • Conduct in-person account management initiatives as needed • Monitor and communicate performance trends and develop action plans to improve account performance

🎯 Requirements

• Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience • At least 3 years in an account management or customer success role supporting large or complex accounts • Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology environment • Self-directed and proactive • Ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level • Ability to multitask and prioritize in a fast-paced environment • Proficiency with CRM tools, including Salesforce, reporting tools, and Microsoft Office • Collaborative, highly responsive, flexible, and adaptive • Willingness to travel up to 20% • Strong analytical skills and ability to identify trends and present succinct, actionable information • Understanding of applying key performance measurements to drive commercial development

🏖️ Benefits

• Medical, dental, and vision insurance starting on the first day • Health savings account employer contributions when enrolled in a high deductible medical plan • Cafeteria plan pre-tax benefits (FSA, dependent care FSA, commute reimbursement accounts) • Travel reimbursement for medical care • Noncontributory basic life insurance • Short-term and long-term disability insurance • Emotional health support for you and your loved ones • Legal, financial, identity theft, pet, and child referral assistance • Paid parental leave • Paid holidays • Travel assistance for personal trips • PTO • 401(k) with company match • Employee Stock Purchase Plan • Pet insurance discount • Unlimited LinkedIn Learning classes