VIP Account Manager

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Gamdom

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🎲 Gambling

₿ Crypto

🎮 Gaming

Gambling • Crypto • Gaming

Gamdom is a crypto-focused online casino and betting platform that offers thousands of wagering options across casino games and sports betting. Founded in 2016 and evolving from a Counter-Strike–oriented casino community, Gamdom shifted to cryptocurrency integration around 2020 and now provides users with bonuses, rewards, and a secure platform for crypto gambling. The company operates globally with a remote workforce and multiple job locations.

📋 Description

• Act as the primary point of contact for VIP players across Intercom, Discord, and email, handling inquiries and providing tailored solutions. • Develop and manage loyalty programs, promotions, and rewards designed around individual player preferences. • Collaborate with marketing and support teams to create exclusive offers and experiences for VIP players. • Analyze player behavior and performance data to identify trends and refine engagement strategies. • Identify potential issues early and resolve them efficiently to maintain player trust and satisfaction.

🎯 Requirements

• Experience in a customer-focused role, ideally within iGaming or online gaming. • Strong interpersonal skills and a genuine commitment to high-quality customer service. • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Familiarity with Intercom, Discord, or CRM systems is an advantage. • An analytical mindset, with the ability to translate data into actionable strategies. • Fluent in English; additional languages are a plus.

🏖️ Benefits

• A clear path for professional growth as the VIP program expands. • A competitive salary with performance-based incentives. • 25 days of paid time off. • Equipment allowance.