Concierge Associate

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 6%

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• Open for 1 day.
• Jobs at this company usually fill in 50 days.

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Garner Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Garner Health is focused on improving the way employees find high-quality doctors. With a belief in transparency and data-driven decision-making, they create solutions that facilitate better medical choices for employees. The team comprises healthcare operators, clinicians, engineers, and benefits experts, allowing for a multidisciplinary approach in developing these healthcare solutions.

📋 Description

• Deliver member support via phone, chat, and email • Educate members on healthcare benefits and claims, including maximizing the Garner benefit • Help members find the best available care • Handle complex and sensitive conversations professionally, empathetically, and patiently • Deescalate members experiencing benefit friction • Collaborate with other departments on cross-departmental issues • Identify and escalate member feedback to internal teams • Stay current on evolving procedures • Protect member privacy and maintain HIPAA and data security compliance • Complete a five-week training period before receiving the finalized schedule

🎯 Requirements

• Minimum 2 years of call center/customer service experience • Healthcare experience preferred • Clear and confident verbal and written communication skills • Meticulous attention to detail • Proactive and curious problem-solving mindset • Openness to feedback and commitment to continuous improvement • Technical proficiency with customer service platforms such as Zendesk • Must be based in the United States • Employer is unable to sponsor or take over sponsorship of an employment visa • Scheduled availability between 8 AM and 10 PM ET • English/Spanish bilingual candidates receive an additional hourly bump

🏖️ Benefits

• Fully remote work • Consistent coaching and development opportunities • Real ownership and autonomy • Work alongside principles-based colleagues • Opportunity to work on meaningful healthcare and AI problems • $0.50 additional hourly bump for English/Spanish bilingual candidates

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