Patient Experience Associate

Job not on LinkedIn

🔥 18 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 60 days.
• 196 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Respond to assigned non-clinical patient support requests through approved channels. • Help patients navigate supported platform workflows, account access, questionnaire steps, checkout, and other non-clinical processes. • Identify, document, and troubleshoot basic platform and software problems using approved procedures. • Escalate unresolved technical problems and specialized concerns to technical, engineering, customer success, merchant support, clinical, or pharmacy teams. • Maintain accurate records of patient interactions, reported issues, follow-up commitments, and open requests. • Communicate clearly and professionally with patients, including approved next steps and updates. • Follow identity verification, privacy, security, access-control, and sensitive-information procedures. • Never provide medical advice, recommend medications, interpret clinical information, or make treatment decisions. • Identify recurring patient-facing software issues, confusing instructions, error messages, and usability problems. • Share feedback with support, product, technical, and other appropriate internal teams. • Contribute to internal troubleshooting documentation, knowledge articles, and support resources. • Participate in training on platform updates and approved support procedures. • Manage multiple assigned support requests and follow-up tasks according to escalation and service-quality standards. • Take ownership of requests through resolution or appropriate handoff.

🎯 Requirements

• At least 1 year of experience in customer support, customer service, patient services, or a similar customer-facing role. • Experience communicating directly with customers or users to resolve questions and concerns. • Strong written and verbal communication skills. • Ability to explain software processes clearly and simply. • Comfortable learning and navigating web-based software platforms. • Experience following established support procedures and troubleshooting instructions. • Ability to recognize when an issue requires escalation. • Strong attention to detail when documenting customer interactions. • Ability to manage multiple requests and follow-up responsibilities. • Professional and respectful communication skills. • Ability to remain calm and organized during difficult conversations. • Strong problem-solving skills and willingness to investigate issues. • Ability to distinguish between routine support questions and specialized matters. • Willingness to follow strict boundaries around medical and clinical information. • Understanding of the importance of privacy and secure information handling. • Ability to follow identity verification and access control procedures. • Experience using email, chat, ticketing systems, or similar support tools. • Ability to work independently while collaborating with remote team members. • Strong organizational skills and accountability for assigned tasks. • Willingness to learn new workflows and adapt to software updates. • Ability to communicate clearly with technical and non-technical colleagues. • Availability to collaborate during required U.S. Eastern Time working hours. • Comfortable working in a growing software environment with evolving processes. • Strong commitment to accuracy, follow-through, and service quality. • Nice to have: Experience supporting patients through a healthcare technology platform. • Nice to have: Experience working in a telehealth or digital health environment. • Nice to have: Experience in a non-clinical patient services or patient support role. • Nice to have: Familiarity with online patient intake or questionnaire workflows. • Nice to have: Experience assisting users with web-based checkout processes. • Nice to have: Experience supporting account access and authentication issues. • Nice to have: Familiarity with Zendesk, Intercom, Freshdesk, or similar support platforms. • Nice to have: Experience documenting technical issues for engineering or support teams. • Nice to have: Experience collaborating with clinical or pharmacy operations teams in an administrative capacity. • Nice to have: Familiarity with healthcare privacy and security practices. • Nice to have: Experience following detailed identity verification procedures. • Nice to have: Experience maintaining customer support knowledge bases. • Nice to have: Experience identifying recurring support issues and recommending improvements. • Nice to have: Experience supporting users of SaaS platforms. • Nice to have: Familiarity with e-commerce or online storefront workflows. • Nice to have: Experience communicating with customers through both email and live chat. • Nice to have: Experience supporting customers in a remote work environment. • Nice to have: Experience managing high volumes of customer inquiries. • Nice to have: Experience following formal escalation and incident reporting procedures. • Nice to have: Experience working with entrepreneurs or direct-to-consumer businesses.

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