Processing Support Associate III

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Open for 1 day.
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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Handle a high volume of inbound phone calls related to Auto Claims • Provide service, information, and procedural guidance to customers, agents, repair facilities, and business partners • Handle complex or unique customer interactions with professionalism, empathy, and care • Complete claim-related task work, including reviewing, updating, validating, and processing information across systems • Research claim information and utilize multiple tools while assisting callers • Validate, edit, and correct advanced data entries across systems • Communicate effectively with internal teams, external partners, agents, and consumers • Select appropriate tools and procedures from established options to resolve issues • Process data in alignment with internal policies and external business requirements • Identify and recommend process improvements; assist in maintaining standard operating procedures • Coordinate follow-ups to clarify details and confirm next steps for resolution

🎯 Requirements

• Strong verbal communication skills and comfort helping customers over the phone • Strong attention to detail and accuracy in data handling, data entry, and documentation • Excellent communication and interpersonal skills • Ability to work independently and manage multiple tasks efficiently • Ability to navigate multiple systems while assisting customers in a fast-paced environment • Problem-solving mindset with a focus on continuous improvement • Team-oriented attitude with a commitment to delivering high-quality service • Professionalism, empathy, and adaptability when handling challenging customer interactions • Background investigation required • Reliable internet with minimum speeds of 50 MB download and 5 MB upload • Dedicated, private workspace free from distractions, with appropriate desk and seating • Valid photo identification available at the start of a virtual interview • Generally no employment-based visa sponsorship

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement to help offset internet costs for employees eligible to work from home

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