Patient Support Associate

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 60 days.
• 196 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Respond to assigned non-clinical patient support requests through approved channels. • Assist patients with routine platform access and navigation questions. • Help users follow approved instructions for supported software workflows. • Troubleshoot basic technical issues using established procedures. • Create, update, and manage assigned support tickets. • Document reported problems and troubleshooting steps accurately. • Categorize and prioritize support requests according to approved guidelines. • Track open issues and follow-up responsibilities. • Communicate clearly and professionally with patients. • Provide approved instructions and next steps for routine issues. • Escalate unresolved technical problems to the appropriate teams. • Coordinate with technical support and engineering when necessary. • Maintain accurate records as support requests progress. • Follow through on assigned issues until resolution or appropriate handoff. • Coordinate with merchant support teams when requests involve merchant-controlled workflows. • Recognize questions that require clinical or pharmacy expertise. • Refer medical and treatment-related questions to authorized healthcare professionals. • Refer pharmacy-specific matters to authorized pharmacy contacts. • Avoid providing medical advice or making clinical decisions. • Follow approved identity verification and access control procedures. • Protect sensitive information and comply with applicable privacy and security requirements. • Use approved systems when handling patient-related information. • Report suspected privacy or security concerns. • Identify recurring technical problems and support questions. • Contribute to internal troubleshooting guides and knowledge resources. • Share relevant issue patterns with support and product teams. • Participate in training on software updates and support procedures. • Manage multiple assigned tickets while maintaining accuracy. • Follow established service quality and escalation standards. • Ask for guidance when requests fall outside approved procedures. • Support improvements to ticket management and internal communication. • Take ownership of assigned support responsibilities and follow through consistently.

🎯 Requirements

• At least 1 year of experience in customer support, customer service, patient services, or a similar customer-facing role. • Experience responding to customer questions and resolving routine support concerns. • Strong written and verbal communication skills. • Ability to explain software-related steps clearly and simply. • Comfortable navigating web-based software platforms. • Experience following established troubleshooting and support procedures. • Ability to document issues accurately and consistently. • Familiarity with email, chat, ticketing systems, or other digital support tools. • Ability to manage multiple support requests and follow-up tasks. • Strong organizational skills and attention to detail. • Ability to recognize when a problem requires escalation. • Strong problem-solving skills and willingness to investigate issues. • Professional communication skills when handling difficult interactions. • Ability to remain calm and organized under pressure. • Willingness to follow strict boundaries around clinical and medical information. • Understanding of the importance of privacy and secure information handling. • Ability to follow identity verification and access control procedures. • Ability to work independently while collaborating with a remote team. • Strong accountability for assigned tasks and customer follow-up. • Ability to learn new software tools and adapt to workflow changes. • Ability to communicate effectively with technical and non-technical colleagues. • Willingness to follow established support standards and escalation guidelines. • Availability to collaborate during required U.S. Eastern Time working hours. • Comfortable working in a growing software environment with evolving processes. • Nice to Have: Experience in a patient support or patient services role. • Nice to Have: Experience working with healthcare technology or telehealth platforms. • Nice to Have: Experience providing non-clinical support to patients. • Nice to Have: Familiarity with patient intake and online questionnaire workflows. • Nice to Have: Experience troubleshooting web-based account access issues. • Nice to Have: Experience assisting users with online checkout processes. • Nice to Have: Familiarity with Zendesk, Intercom, Freshdesk, or similar ticketing platforms. • Nice to Have: Experience managing high volumes of customer support tickets. • Nice to Have: Experience following documented escalation procedures. • Nice to Have: Experience documenting technical problems for engineering teams. • Nice to Have: Familiarity with healthcare privacy and security practices. • Nice to Have: Experience following identity verification procedures. • Nice to Have: Experience maintaining internal support documentation or knowledge bases. • Nice to Have: Experience identifying recurring support issues and reporting trends. • Nice to Have: Experience supporting SaaS platforms or web-based applications. • Nice to Have: Familiarity with e-commerce storefronts and online payment workflows. • Nice to Have: Experience providing support through email and live chat. • Nice to Have: Experience collaborating with technical support teams. • Nice to Have: Experience working remotely with distributed teams. • Nice to Have: Experience coordinating administrative requests with healthcare or pharmacy operations teams.

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