Aftercare Consultant

🔥 1 minute ago

🏄 California – Remote

infoinfo

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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Logo of Gateway Services Inc.

Gateway Services Inc.

1001 - 5000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

Healthcare • B2C • SaaS

<Gateway Services Inc. > Gateway Services Inc. is the largest pet aftercare provider in North America, operating a network of 150+ locally managed facilities and serving pet owners and veterinary partners across the United States and Canada. The company provides cremation, memorial, bereavement support, and related aftercare services for families, and acquires/partners with like-minded regional providers. Gateway also developed Paws e-Track, a proprietary online tracking and order-management system using barcode scanning that is provided to affiliated clinics to streamline pet aftercare processing.

📋 Description

• Manage and grow an established portfolio of veterinary partnerships • Conduct regular customer visits, strategic business reviews and service consultations • Identify opportunities to expand existing customer relationships • Understand each customer's business and recommend solutions that support their success • Partner with Business Development Managers to ensure seamless onboarding of new customers • Build and maintain customer activity using CRM technology • Achieve or exceed customer retention, revenue growth and activity objectives • Represent Gateway at veterinary conferences, networking events and industry trade shows • Manage assigned territories with autonomy while working alongside sales and operations professionals • Strengthen customer engagement and satisfaction across the territory • Expand Gateway's services within existing customer accounts • Build lasting partnerships supporting Gateway's growth

🎯 Requirements

• 3+ years of account management, customer success or consultative B2B sales experience • Proven success building and growing long-term customer relationships • Experience managing a geographic sales territory • Strong communication, presentation and consultative selling skills • Experience using Salesforce, HubSpot, Microsoft Dynamics or similar CRM platforms • Veterinary, healthcare, medical device, pharmaceutical or related industry experience is an asset • Valid driver's licence and willingness to travel throughout the assigned territory • Willingness to travel approximately 80–90% throughout the assigned territory • Willingness to work occasional evenings or weekends for conferences and industry events • Successfully pass the E-Verify employment verification check

🏖️ Benefits

• Competitive compensation with performance incentives • Up to $120,000 total compensation potential • $800/month vehicle allowance • Comprehensive benefits package • Ongoing coaching, development and career growth • Business expense reimbursement • Company laptop and mobile technology • Medical, Dental and Vision coverage • 401(k) Retirement Savings Plan with employer matching contributions • Company-paid Life Insurance • Company-paid Long-Term Disability • Employee Assistance Program and Gateway CarePath • Health Savings Account option for eligible High Deductible Health Plan participants • Flexible Spending Accounts • Pet Insurance • Paid vacation and company holidays

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