IT Help Desk Technician – Level 1

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $26 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GDI Infotech

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

🎯 Recruiter

🤝 B2B

🏢 Enterprise

Recruitment • B2B • Enterprise

GDI Infotech is an Ann Arbor, Michigan–based firm that provides IT talent solutions, white-label staffing for MSPs, and technology consulting for enterprise clients. For over 30 years it has delivered recruiting, contract-to-hire placements, and vetted technical talent (using a 360° Talent Score™) to managed service providers and large organizations, and also offers digital transformation services such as AI enablement and cybersecurity. GDI emphasizes fast nationwide deployment, white‑labeled delivery for MSP partners, and a 60-day placement guarantee.

📋 Description

• Serve as the first point of contact for end users at assigned client organizations • Answer incoming support tickets, phone calls, and emails • Troubleshoot common hardware, software, and connectivity issues remotely • Assist with password resets, account lockouts, and Microsoft 365 or Google Workspace issues • Support VPN connectivity, remote desktop tools, and basic network troubleshooting • Help users with printers, peripherals, and standard business applications • Document each issue, steps taken, and outcome in the client's ticketing system • Escalate unresolved or complex issues to Level 2 support with an accurate summary • Communicate technical information clearly to non-technical users • Follow client-specific procedures, SLAs, and escalation paths

🎯 Requirements

• Windows 10/11 troubleshooting — hardware, software, and user account issues • Microsoft 365 support — Outlook, Teams, SharePoint, OneDrive, and account administration • Basic Active Directory — password resets, account unlocks, and user setup • Experience with TeamViewer, AnyDesk, or similar remote desktop tools • VPN troubleshooting • Printer and peripheral support, including installation, drivers, and basic troubleshooting • Ticketing system experience with ServiceNow, ConnectWise, Freshdesk, or similar • Clear, professional written communication • MacOS support experience (nice to have) • Google Workspace administration (nice to have) • Basic networking, including IP addressing, Wi-Fi troubleshooting, and ping/traceroute (nice to have) • VoIP systems experience with RingCentral, 8x8, or similar (nice to have) • Experience in an MSP environment (nice to have) • CompTIA A+ or ITF+ certification (strongly preferred) • Diligent, responsive, organized, self-directed, and able to take ownership of tickets

🏖️ Benefits

• Fully remote — work from anywhere in the U.S. • Flexible schedule • Variable hours, 10–40 hours per week based on client volume • Part-time IT income • W-2 contract or 1099 engagement options