Customer Success Manager – Secret Clearance

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $102k - $138k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Advocate for, support, and facilitate positive experiences for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications • Work day-to-day with internal and external customers and stakeholders, including operators, end-users, engineering, development, integration, and program stakeholders • Ensure Customer Success Manager activities align with program objectives, policies, regulations, and requirements • Engage actively with the program customer throughout the lifecycle from onboarding through production operations • Provide scheduling and integration support for customer changes within the ICAM production solution • Advocate for customers and help them maximize program offerings and business growth opportunities • Establish, manage, and sustain positive business relationships with customers • Develop or support development of plans, processes, reports, briefs, training materials, and user guides • Facilitate customer-facing requirements, changes, events, incidents, and problems • Conduct demonstrations of delivered solution capabilities • Assist with planning customer-facing services, features, and capabilities • Work with internal and external senior leadership using Agile methodologies • Participate in Scrum calls • Develop and manage client portfolios • Analyze customer requirements and emerging needs to anticipate and provide solutions • Provide expert guidance and leadership to less-experienced colleagues • May serve as team or task lead, without people-management responsibility • Perform other related duties as required

🎯 Requirements

• Bachelor’s Degree; an additional 4 years of experience may be substituted in lieu of degree • Minimum of an active Secret security clearance • 8+ years of related experience • US Citizenship required • Proven track record supporting IT customers in an enterprise environment • Familiarization with DoW customers and work environments • Highly organized and able to multi-task • Excellent communication and interpersonal skills • Self-driven and proactive nature • CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification (desired)

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401(k) with company match • Competitive pay • Paid time off • Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • Full flex work weeks where possible • Vacation, sick, personal time, holiday, paid parental, military, bereavement, and jury duty leave • 15 days of paid leave per calendar year for new employees, prorated based on hire date • 10 paid holidays per year, prorated based on hire date • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • AI-powered career tool identifying career steps and learning opportunities • Internal mobility team supporting career goals • Award-winning culture of innovation • Military-friendly workplace