District Service Manager II, CRM

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $135k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Lead the CRM Service Team to deliver clinical service, technical expertise, and support for implant and revenue goals • Coach and develop direct reports through performance management, goal setting, development planning, and ongoing feedback • Recruit and hire CRM Clinical Specialists while building a diverse pipeline of talent • Execute CRM service strategies, programs, technology solutions, and key initiatives across the district • Drive service optimization, operational efficiency, and implementation of new service models • Partner with sales and key stakeholders to execute strategies supporting service-related business objectives • Align clinical resources with regional and district leadership based on business priorities and service demand • Manage inventory, expenses, and assets to support efficient service delivery and Customer Focused Quality

🎯 Requirements

• Bachelor’s degree and 5+ years of professional experience, including 3+ years of clinical management experience • 2+ years of Medtronic Cardiac Rhythm Management (CRM) and/or Electrophysiology (EP) service leadership experience • For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required • Unrestricted U.S. work authorization at the time of hire and for the duration of employment • Knowledge of the local cardiac customer base and CRM service coverage requirements for implants and follow-up care • Experience in medical device sales, marketing, training, healthcare, or technical services • Training or experience in Lean Sigma principles • Demonstrated business acumen, strategic execution, and experience coaching and developing employees

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps (global well-being program) • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan • Sales Incentive Plan (SIP) • Paid sick time, as required under applicable state law, for temporary employees • Employee Stock Purchase Plan for temporary employees