Member Services Processing Supervisor

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $23 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Lead and supervise a team processing enrollment applications, certifications, transfers, and documentation • Oversee work assignments, productivity monitoring, and performance coaching • Manage inbound and outbound communication related to member documentation and processing • Ensure PII/PHI is handled in accordance with HIPAA and program guidelines • Train and mentor staff on policies, tools, systems, and regulatory requirements • Review completed work for quality and completeness and identify trends, gaps, or training needs • Interview candidates and provide hiring recommendations • Maintain attendance records and support employee administration • Collaborate with Member Services leadership and cross-functional operational teams • Improve processes and streamline workflows • Use digital mail centers, self-service portals, and intake/IDP tools • Escalate complex cases, data irregularities, and regulatory concerns • Track and report processing metrics • Support dual-operations or transition activities as required

🎯 Requirements

• High School Diploma or equivalent • 3 or more years of relevant experience • Experience supervising processing, administrative, customer service, or operations teams in a high-volume environment • Strong knowledge of data entry, documentation review, and workflow management • Familiarity with federal program requirements, eligibility standards, regulatory compliance, or similar frameworks • Excellent written and verbal communication skills • Strong attention to detail and commitment to accuracy and compliance • Proficiency with standard operational software, member service tools, and case-handling systems • Ability to handle sensitive information securely and professionally • Preferred: Background supporting federal health programs or healthcare operations • Preferred: Experience with intelligent document processing tools, member service portals, ServiceNow, or CXone • Public Trust clearance • Travel availability of 0–10%

🏖️ Benefits

• Full-flex work week • 401K with company match • Comprehensive health and wellness packages • Internal mobility team • Professional growth opportunities including paid education and certifications • Cutting-edge technology to learn from • Paid vacation and holidays • Medical, dental, and vision plan options • Health Savings Account options • Paid sick and personal time • Paid parental, military, bereavement, and jury duty leave • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance