Weekend Supervisor

Job not on LinkedIn

🕒 August 25

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Partners Health Management

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Health Care

Partners Health Management is a local management entity and managed care organization that focuses on providing essential mental health services, supports for individuals with intellectual and developmental disabilities, and substance use disorder services. Their mission is to assist members and their families in accessing the necessary care and resources to improve their overall well-being and integration into the community.

📋 Description

• Oversee staff and ensure smooth operation of a high-quality, user-friendly PartnersACCESS call center • Provide administrative and clinical oversight, training, and supervision to PartnersACCESS clinicians and specialists • Supervise 24/7/365 telephonic screening, triage, and referral functions and customer service lines • Schedule coverage and ensure continuous call center operations • Support subordinates in operational, administrative, and management decision-making • Evaluate performance and recommend hiring, termination, and other personnel actions • Analyze staffing needs and recommend staffing patterns and schedules with the Workforce Operations Analyst • Collect and analyze data and develop policies and procedures related to access to services • Orient and train departmental staff and the community on accessing behavioral health care • Document and interpret data related to PartnersACCESS, capacity, and service eligibility • Support Quality Management and accreditation principles and methodologies • Supervise contracts with local hospitals and the single portal for state facility admissions • Ensure programs meet federal, state, and local requirements • Prepare accurate and timely reports for internal and external stakeholders • Meet with providers and community stakeholders to promote timely access to quality services • Monitor budgets and staff productivity and recommend efficiencies • Provide leadership in accreditation and quality improvement activities

🎯 Requirements

• Licensed Clinician or Registered Nurse • 4 years of combined Crisis Call Center and clinical experience in MH/SU/DD • 2 years of administrative supervisory experience • Must have ability to travel as needed to perform job duties • Must reside in North Carolina • Current unrestricted LCSW, LCMHC, LPA, LMFT or LCAS licensure with the appropriate professional board of licensure in North Carolina, or licensed to practice as a Registered Nurse in North Carolina by the N.C. Board of Nursing • Must comply with respective licensure board continuing education/training requirements to maintain an active license • Comprehensive knowledge of DSM-5TR, social work and psychological principles, behavioral health assessments, clinical treatment techniques, and service delivery systems • Experience and empathy for moderate to severe mental health, substance use disorder, intellectual and other developmental disabilities, and traumatic brain injury • Comprehensive knowledge of mental illness and diagnostic categories, individual and family dynamics, crisis intervention, brief counseling and intervention techniques • Working knowledge of psychiatric medications and side effects, mental health regulations, and the evolving North Carolina mental health system • Considerable knowledge of screening and referral processes and connecting consumers with community resources • Problem solving, negotiation, arbitration, and conflict resolution skills • Microsoft Office, Excel, and call center platform experience and mastery • Good oral and written communication skills • Strong interpersonal, management, and leadership skills • Ability to organize extensive clinical data, multiple tasks, and priorities and manage projects from start to finish • Ability to apply complex criteria to clinical cases to determine service eligibility and treatment referrals • Ability to train staff on system programs, forms, clinical skills, and telecommunications • Ability to work independently and confidentially with staff, providers, service agencies, stakeholders, and officials • Excellent computer skills, including proficiency in Microsoft Office products such as Word, Excel, Outlook, and PowerPoint

🏖️ Benefits

• Annual incentive bonus plan • Medical, dental, and vision insurance with low deductible/low cost health plan • Generous vacation and sick time accrual • 12 paid holidays • State Retirement (pension plan) • 401(k) Plan with employer match • Company paid life and disability insurance • Wellness Programs • Public Service Loan Forgiveness Qualifying Employer