Principal ServiceNow Developer

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $123.3k - $166.8k / year

⏰ Full Time

🔴 Lead

🔧 ServiceNow

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Design, build, and customize ServiceNow applications and ITSM modules, including Incident, Problem, and Change Management • Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements • Integrate ServiceNow with other systems using REST/SOAP and related technologies • Perform administration including user and role management, system maintenance, and health checks • Customize user interfaces, forms, and workflows • Provide end-user support and troubleshoot integrated processes and platform functionality • Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management • Participate in IT technical process reviews, postmortems, and continual process improvement • Maintain current ServiceNow and industry certifications and obtain additional certifications • Communicate technical authority, contribute to whitepapers, BOEs, and design documents, and lead customer demos • Drive methodology changes, manage customer deliverables, resolve process issues, and shape standards • Mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and technology pilots

🎯 Requirements

• Technical Training, Certification(s) or Degree • 5+ years of related experience • Expertise developing and customizing ServiceNow applications and ITSM modules • Proficiency with SOAP, REST, and web services, including creating and consuming them • Strong scripting skills in at least one language, preferably JavaScript • Understanding of Import Sets, Transform Maps, and the CMDB • Ability to analyze requirements, troubleshoot issues, and develop technical solutions • Analytical, problem-solving, and debugging skills • Understanding of the Agile software testing process and lifecycle • Ability to identify, understand, document, and create functionality aligned with customer value streams • Ability to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documents • Ability to lead high-stakes customer demos • Organizational and time-management skills in a rapid software development environment • Ability to learn new technologies quickly • Ability to drive methodology changes, manage customer deliverables, resolve process issues, and shape standards • Good communication skills for managing customer interactions and negotiating with technical and non-technical stakeholders • Ability to collaborate with and influence stakeholders, mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and technology pilots • ServiceNow Certified Systems Administrator certification • US citizenship is not required • Must currently possess no clearance; no clearance or public trust required

🏖️ Benefits

• Comprehensive medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • 401(k) plan with pre-tax and post-tax contributions and company match • Full-flex work weeks • Paid time off, including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • AI-powered career tool identifying career steps and learning opportunities • Internal mobility team • Wellness packages • Competitive pay • Award-winning culture of innovation and a military-friendly workplace