ServiceNow ITOM Specialist

🔥 12 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

🔥 Funding within the last year

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Configure, maintain, and operate the ServiceNow ITOM suite, primarily focusing on Software Asset Management (SAM) and Hardware Asset Management (HAM) Discovery. • Develop and maintain ITOM processes, policies, and procedures aligned with industry standards and best practices. • Track and manage software licenses and hardware inventory, ensuring accurate data and compliance. • Perform regular audits of software and hardware assets to identify discrepancies and potential compliance issues. • Analyze asset data to identify trends, risks, and optimization opportunities. • Generate and present reports on software compliance, asset utilization, and other key metrics to stakeholders. • Work with cross-functional teams to gather requirements and deliver actionable insights based on asset data. • Conduct audits to ensure compliance with software licensing terms and conditions. • Identify and remediate under- or over-utilization of software licenses. • Optimize software license usage for cost savings and improved efficiency. • Maintain accurate, up-to-date software asset records within the SAM/HAM tool. • Provide data-driven insights and recommendations to support decision-making. • Stay current with ServiceNow updates, features, and ITOM industry trends. • Identify opportunities for process improvement and automation within the asset management lifecycle. • Lead or participate in projects enhancing IT operations management efficiency and effectiveness.

🎯 Requirements

• BA/BS in Computer Science, Information Technology, or a related field. • Nine (9) or more years of hands-on experience in ServiceNow development and administration. • Secret Clearance. • Extensive experience with ServiceNow platform capabilities and tools, including scripting, customization and configurations. • Hands-on experience with ServiceNow ITOM, SAM and HAM modules. • Experience with ServiceNow Discovery configuration and management. • Experience with Agile/Scrum development methodologies. • Excellent problem-solving skills and the ability to work independently as well as part of a team. • Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders. • ServiceNow Certified Implementation Specialist - Discovery, SAM or HAM. • IAT Level II Certification in one of the following areas: CCNA Security, CSA+, GICSP, GSEC, Security+ CE, SSCP. • MA/MS preferred. • ServiceNow Certified System Administrator (CSA) certification desired. • ServiceNow Certified Application Developer (CAD) certification desired. • Prior experience working with government or defense clients desired.

🏖️ Benefits

• SAIC Equal Opportunity Employer