Provider Relations Representative

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $72.9k - $98.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Serve as the primary point of contact for assigned providers • Conduct regular provider touchpoints and executive-level check-ins/QBRs as needed • Track provider sentiment and satisfaction and drive action plans • Document interactions, decisions, and follow-ups in CRM/case management tools • Coordinate end-to-end provider onboarding and orientation • Coordinate portal registration and EFT setup • Standardize onboarding checklists, timelines, and handoffs • Monitor onboarding milestones and remove blockers • Deliver provider training through webinars, welcome packets, and job aids • Maintain FAQs, guides, and reference materials • Resolve escalated issues involving claims, credentialing, EFT, enrollment, and portal access • Perform root-cause analysis and track remediation to closure • Promote portal self-service workflows and assist with troubleshooting • Increase EFT adoption and support banking/EFT data verification and updates • Partner cross-functionally with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT • Represent provider needs in workgroups and report measurable outcomes • Maintain dashboards and logs for satisfaction, resolution, onboarding, case aging, portal adoption, and SLA compliance • Analyze trends and contribute to process improvement, templates, scripts, and automation • Maintain audit-ready documentation and safeguard provider information

🎯 Requirements

• 3+ years in provider relations/provider services or health plan operations • Strong communication, presentation, facilitation, and relationship-management skills • Proficiency with provider portals and CRM/case management tools • Solid Excel/Sheets capability • Ability to manage multiple priorities, meet SLAs, and produce clear documentation • Bachelor’s degree preferred • Experience supporting federal or government-sponsored healthcare programs preferred • Familiarity with claims operations, EDI, credentialing requirements, and provider directory standards preferred • Lean/Six Sigma or project management credential (e.g., Green Belt, PMP) preferred • US citizenship is not required • Less than 10% travel required

🏖️ Benefits

• Full-flex work week • 401(k) with company match • Comprehensive health and wellness packages • Internal mobility support • Paid education and certifications • Professional growth opportunities • Paid vacation and holidays • Medical plan options, including some with Health Savings Accounts • Dental plan options • Vision plan • Paid sick and personal time • Paid parental, military, bereavement, and jury duty leave • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance