Senior Operations Program Manager

🔥 55 minutes ago

🇺🇸 United States – Remote

💵 $157.3k - $212.8k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Oversee complex programs supporting the Centers for Medicare and Medicaid Services • Manage project schedules, tasks, work assignments, and contract scope • Build and maintain client trust using a Consultant Mindset • Provide structure, guidance, work leadership, and management to multiple remote teams of healthcare business administrators, technical writers, and training professionals • Lead strategic structuring of operational workflows and auditing • Design and implement frameworks to monitor operational metrics, KPIs, service-level adherence, and resource utilization • Oversee analysis and reduction of case backlogs • Establish governance models and continuous improvement initiatives based on ITIL best practices • Lead incident, problem, and change management processes • Collaborate with development teams to standardize and optimize processes • Drive data-informed decisions and improve operational transparency and accountability • Maintain project schedules and report milestones, project progress, and operational metrics • Attend or facilitate client meetings, identify business needs, and recommend solutions • Oversee delivery of reports, dashboards, and insights analyzing operations and performance metrics • Research and track legislative and regulatory changes affecting program implementation and operations • Present strategies connecting policy, data, and system implementation to internal teams and CMS • Prepare technical reports and briefings based on analyzed data • Oversee ACA and NSA communication strategies using a Human Centered Design mindset • Execute program strategies and leadership goals • Directly supervise and mentor team members

🎯 Requirements

• Bachelor's degree • 10+ combined years of Policy Analyst, Training, and/or Healthcare Operations experience • Experience working for the Centers for Medicare and Medicaid Services (CMS) • Excellent oral, written, and presentation communication skills • Ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences • Ability to independently lead meetings and technical calls • Experience leading and managing teams, mentoring, and providing performance management • Experience using CMS JIRA and Confluence tools • Expert knowledge of health care policy, the ACA, CMS Operations, and related issues • Experience coordinating with CMS/HHS to prepare for public release of regulations and guidance • Experience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainings • Candidate must be able to obtain Public Trust clearance • Candidate must have lived in the United States at least three out of the last five years • Preferred: Experience working for CMS's Center for Consumer Information and Insurance Oversight (CCIIO) • Preferred: Experience supporting Salesforce services and development • Preferred: Strong interpersonal skills • Preferred: Self-motivated and well organized with strict attention to detail • Preferred: Ability to understand and manage customer expectations • Preferred: Ability to prioritize and work on multiple projects simultaneously • Preferred: Excellent analytical skills and ability to integrate information from multiple sources • Preferred: Ability to work independently and interact regularly with government and non-government stakeholders

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401K with company match • Competitive pay • Paid time off • AI-powered career tool identifying career steps and learning opportunities • Internal mobility team focused on career goals • Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan options • Full flex work weeks where possible • Vacation, sick and personal time • Paid holidays • Paid parental leave • Military leave • Bereavement leave • Jury duty leave • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Award-winning culture of innovation • Military-friendly workplace