Senior ServiceNow Developer – Electronic Health Records

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $109k - $147.4k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Set up and maintain the ServiceNow instance for the IHS Electronic Health Records Modernization program • Develop, configure, and maintain custom ITSM reports, dashboards, and KPIs • Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts • Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management • Customize user interfaces, forms, and workflows • Script and automate processes, data imports, and report generation • Integrate ServiceNow with other systems using REST/SOAP APIs • Perform platform health checks, upgrades, and user/role management • Ensure solutions follow ServiceNow best practices and platform governance • Provide end-user support and troubleshoot integrated processes and platform functionality • Participate in technical process reviews, postmortems, and continual process improvement • Maintain current ServiceNow and industry certifications and obtain additional certifications

🎯 Requirements

• Bachelor’s degree (additional work experience can be used in lieu of a degree) • 5+ years of experience supporting cloud deployment and maintaining cloud solutions • Strong proficiency with ServiceNow ITSM and SPM modules • Proficiency with ServiceNow Reporting and Performance Analytics (PA) • Exposure to Import Sets, Transform Maps, and the CMDB • Experience with REST/SOAP APIs • Understanding of ACLs, UI Policies, and Business Rules • Ability to analyze requirements, troubleshoot issues, and develop effective solutions • Ability to identify, understand, document, and create functionality aligned with customer value streams • Organizational and time management skills in a rapid software development environment • Ability to learn new technologies quickly • Good communication skills with technical and non-technical stakeholders • Effective analytical, problem-solving, and debugging skills • Must be able to obtain a Public Trust Level 5 clearance • Ability to travel up to 25% of the year, if needed • 8+ years of relevant analyst experience (desired) • Experience supporting a federal contract program manager (desired) • Experience with additional ServiceNow modules beyond ITSM and SPM (desired) • Ability to manage changing priorities (desired) • Ability to communicate effectively with internal/external teams and customers (desired) • Ability to produce high-quality documentation (desired)

🏖️ Benefits

• Full-flex work week • 401K with company match • Comprehensive health and wellness packages • Internal mobility team • Paid education and certifications • Professional growth opportunities • Cutting-edge technology learning opportunities • Paid vacation and holidays • Medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan • Paid sick and personal time • Paid parental, military, bereavement, and jury duty leave • Up to 160 hours of paid family leave in a rolling 12 month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance

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