ServiceNow Retail Operations Architect – SME

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bravium Consulting Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Bravium Consulting Inc. is a consulting firm that specializes in modernizing business operations through enterprise automation, low-code app development, and intelligent AI/ML solutions. Known for its award-winning workflow and automation capabilities, particularly on the ServiceNow platform, Bravium helps both public and private sector clients to streamline processes, improve productivity, and enhance customer experiences. The company blends big consulting expertise with the agility of a boutique firm, empowering organizations to break down digital silos and embrace digital transformation.

📋 Description

• Act as the subject matter expert on store operations, field and district management, store-to-HQ communication, and store execution • Lead discovery workshops, current-state process mapping and future-state design with store, regional and HQ stakeholders • Own the solution design for ServiceNow Retail, including the CSM foundation, retail organization hierarchy, related party configurations, roles, and Install Base • Design and configure Retail capabilities including store inquiry, HQ communications, in-store operations cases, store plans, store audits, Break-Fix, and the Retail portal and mobile experience • Design for enterprise scale so models proven in pilot stores extend across thousands of locations • Lead proofs of concept and solution demonstrations with ServiceNow • Build phased rollout roadmaps and level-of-effort estimates • Guide developers and functional leads, review configurations, and maintain alignment with ServiceNow best practices and minimal customization • Identify opportunities for Now Assist and AI agents to improve store support and HQ efficiency • Contribute to proposals, solution narratives, and client-facing deliverables

🎯 Requirements

• 5+ years in retail operations, such as store, district or regional management, or retail operations or HQ support roles • 3+ years hands-on ServiceNow implementation experience • Customer Service Management strongly preferred • Experience leading requirements and solution design for multi-site or distributed operations • Ability to translate operational pain points into platform solutions and explain trade-offs to business and technical audiences • Strong facilitation, communication and executive presence in client-facing settings • Implementation experience with ServiceNow Retail (Retail Service Management) or another ServiceNow industry solution preferred • ServiceNow CSA preferred, plus CIS-Customer Service Management and/or CIS-Field Service Management preferred • Experience with big-box, home improvement or other large multi-site retailers preferred • Pre-sales, POC or rapid prototyping experience with a ServiceNow partner or ServiceNow directly preferred • Familiarity with Now Assist and agentic workflows on the platform preferred • Identity verification after a conditional offer and prior to the start date is a required condition of employment

🏖️ Benefits

• 15 PTO days • 11 paid holidays • Medical Insurance • Dental Insurance • Vision Insurance • Short Term and Long Term Disability coverage with 100% premium support • 401k Program with Bravium matching 100% of up to 4% of salary • Training Program • Employee Assistance Program • Maternity Leave • Paternity Leave • Annual performance bonuses • Referral bonus • Flexible work arrangements • Access to robust training and professional development program • Employee Assistance Program (EAP) for mental health and wellness support

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