Support Assistant

🕒 August 23

☕ Washington – Remote

☕ Washington – Remote

💵 $29 - $37 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Provide help desk support to end users of government information systems, including Tableau and Salesforce • Identify, triage, and resolve or escalate issues • Provide responsive, consistent, and reliable support to mission-critical customer operations • Provide Tier 1 support and escalate requests to development and operations teams when appropriate • Resolve access issues, process name changes, and update email information • Troubleshoot end-user issues across designated platforms and triage them to resolver groups • Log help desk support requests in a ticketing system • Collaborate with cross-functional teams to identify and resolve issues • Implement projects, develop work plans, and ensure timely completion as directed by the IT manager • Assist users with obtaining access to systems and databases through email support and the Service Console

🎯 Requirements

• BA/BS degree in computer science or related field • 2+ years of customer support experience in a technical environment • Exceptional customer service skills • Strong interpersonal skills for communicating with internal and external personnel of all levels • Strong analytical and problem-solving skills • Familiarity with Tableau and its functions • Customer Support skills • Microsoft Office proficiency • Standard Operating Procedure (SOP) knowledge • Troubleshooting skills • Ability to multi-task and work independently with minimal supervision • Ability to keep sensitive information protected • Ability to take direction and remain detail oriented • Existing T4 Public Trust or ability to obtain one • Ability to work shift hours, including weekends and holidays, as required • No US citizenship requirement

🏖️ Benefits

• Comprehensive medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan options • 401(k) plan with company match • Competitive pay • Paid time off, including vacation, sick, personal time, holidays, paid parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Full-flex work weeks where possible • AI-powered career tool identifying career steps and learning opportunities • Internal mobility team supporting career goals • Growth and learning opportunities • Award-winning culture of innovation • Military-friendly workplace