Customer Contract Manager – Offshore Wind

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Lead the commercial management of warranty and claims activities across Offshore Wind supply and operations contracts. • Manage customer expectations related to warranty scope, entitlement, exclusions, remedies, and settlement outcomes. • Develop and execute strategies for claims mitigation, refutation, negotiation, and resolution, in relation to Production Based Availability (PBA) and other topics. • Partner with Engineering and Operations teams to support root cause analysis, liability assessment, and commercial positioning. • Ensure PBA impacts are reduced, aligning with customers and contractual commitments and operational delivery expectations, while managing discrepancies, clarifications, and resolution pathways in collaboration with Operations, and Engineering teams. • Escalate and resolve complex warranty issues with customers, insurers, and suppliers. • Review active SWA and TSA contracts to identify warranty-related risks, liabilities, and commercial exposure. • Support contract renegotiation and transition activities that improve risk allocation and margin predictability. • Contribute to the development and standardization of warranty frameworks across SWA, TSA, and LTSA contract structures. • Develop negotiation strategies in partnership with Site Operations and Sales leadership. • Identify change order, claims recovery, and contractual optimization opportunities. • Capture lessons learned and embed them into contract templates, risk tools, and inquiry-to-order (ITO) processes. • Ensure claims, notices, and contractual correspondence are managed within required systems and governance processes.

🎯 Requirements

• Bachelor’s degree in engineering, Business, Law, or a related discipline. • Experience in commercial management, contract management, claims, or risk management within power, energy, or offshore wind. • Strong experience with warranty administration, contract execution, and claims management, with a demonstrated ability to negotiate complex commercial matters with internal and external stakeholders. • Excellent written and verbal communication skills, with the ability to influence across a global matrix organization. • Fluency in English is required; an additional European language is preferred. • Ability to work effectively across functions, regions, and cultures. • Willingness to travel internationally up to 30%.

🏖️ Benefits

• Relocation Assistance Provided: No