Lead Technical Support Specialist

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🕒 June 18

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Provide ongoing technical support and case management daily through phone, email and other forms of communication • Investigate technical problems, reproduce issues as required, and interface with Product Line groups to drive customer issues to closure • Provide recommendations for repairs, upgrades and part replacements • Maintain accurate records in the quality management, customer relationship management and ERP tools • Identify training opportunities and assume ownership for self-development and training of others • Prepare documentation and maintain knowledge data base of technical tips • Maintain a status record and update critical case report of open issues • Assume ownership, follow-through and resolution responsibilities for tier 3 and 4 type cases

🎯 Requirements

• Engineering degree or Technologist Diploma and/or related work experience • Minimum five years of industry experience (energy sector or transformer industry) • Very good knowledge of the GE Vernova Monitoring and Diagnostics devices. • Ability to speak a second language is a plus

🏖️ Benefits

• Relocation Assistance Provided: No