Customer Service Management – Field Service Representative

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $110k - $146.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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GE Aerospace

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🎖️ Defense

💼 Consulting

Manufacturing • Defense • Consulting

GE Aerospace is a world-leading provider of jet and turboprop engines, as well as integrated systems for commercial, military, business, and general aviation aircraft. The company is dedicated to advancing sustainable aviation through the development of efficient aircraft engines compatible with alternative fuels and collaborates across the industry to promote innovation and safety in flight.

📋 Description

• Provide on-site technical assistance to military organizations • Meet contractual commitments and business objectives • Act as liaison between customers and GE Aerospace engineering and factory teams • Support overhaul, management, repair, installation, and maintenance of military engine programs including F103 and CFM56 • Interpret technical data and instructions for maintenance and troubleshooting • Identify special tools and support proper use of tooling and handling equipment • Recommend and develop local informal training and identify training gaps • Review malfunctions, assist with fault isolation and root cause analysis, and resolve maintenance issues • Evaluate maintenance effectiveness to improve practices and reduce repeat issues • Assist with work scope reviews, maintenance scheduling, data recording, and hardware tracking and availability • Apply analytical tools for root cause analysis, issue resolution, and trend identification • Demonstrate best practices for engine and component disassembly, repair, and assembly • Coordinate maintenance, logistics, and operational tasks between customers and GE Aerospace personnel • Coach and influence customer teams to improve maintenance effectiveness, readiness outcomes, and customer experience

🎯 Requirements

• Bachelor’s degree from an accredited college or university OR high school diploma/GED with a minimum of 4 years of experience in a field service/maintenance position as a Military Field Service Representative • Minimum of 3 years of field maintenance, modification, and repair experience on propulsion system products • Highly mobile to meet customer, program, and business needs • Currently possess or provide verified evidence to achieve a YW Level of USG Clearance • Ability to access U.S. export-controlled information, requiring U.S. Person status or government authorization • Legally authorized to work in the United States • Successful completion of a drug screen, as applicable • May be subject to random and reasonable-suspicion drug and alcohol testing

🏖️ Benefits

• Annual discretionary bonus based on a percentage of base salary • Medical, dental, vision, and prescription drug coverage • Health Coach from GE Aerospace • Employee Assistance Program with 24/7 confidential assessment, counseling and referral services • GE Aerospace Retirement Savings Plan • 401(k) savings plan with company matching contributions • Company retirement contributions • Fidelity resources and planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability insurance • Life insurance • Paid time-off for vacation or illness • Professional development • Relocation assistance