Customer Care Representative – Phone Based

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🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $11 - $13 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Genesis Call Center, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Genesis Call Center, LLC is a work-from-home call center and customer care services provider that delivers customer service, technical support, sales, and specialized services like medical consultation request processing and roadside assistance. The company staffs certified, remote agents who support national brands across the United States, focusing on first-call resolution, active listening, and measurable client results. Genesis offers telecommute employment opportunities, training, agent onboarding, and employee resources such as benefits, wellness, and policies to support a distributed remote workforce.

📋 Description

• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism, accuracy, and brand alignment • Complete the multi-step onboarding process, including client-specific assessments, a basic background check, and a certification course before servicing begins

🎯 Requirements

• High school diploma or GED • Must be at least 18 years of age • Authorized to work in the United States • U.S. resident, excluding California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin • Ability to follow detailed processes and meet performance expectations • Strong communication and active listening skills • Comfortable navigating computer applications and web-based tools • Ability to work independently and remain accountable to schedules • Prior call center or customer service experience preferred • Bilingual Spanish/English preferred but not required • Familiarity with phone-based or computer-based support environments

🏖️ Benefits

• Flexible scheduling options after certification • Paid training following successful client certification • W2 employment structure with payroll, protections, and stability • Paid time off • Optional supplemental insurance (Aflac) • Household telehealth access through MDLive • Performance-based incentives • Career advancement pathways into support, QA, and leadership roles • Confidential handling of applicant information under EEO guidelines