Customer Support Specialist

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Vitu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🚘 Automotive

🔌 API

☁️ SaaS

💰 Series unknown on 2015-02

Automotive • API • SaaS

Vitu is a technology company that provides end-to-end, digital vehicle lifecycle solutions connecting lenders, dealers, remarketers, consumers and government jurisdictions. Its platform and APIs power 50-state title and registration processing, electronic titling (e-titling) and the National Title Exchange (NTX), accelerated title and payoff workflows for dealers and lenders, electronic lien & title (ELT), digital signatures, VIN/NMVTIS reporting and secure payment solutions for jurisdictions. Vitu also offers fleet registration compliance, lender CMS products for title and payoff management, repossession workflows, compliance training, and developer APIs; the company is SOC 1 Type II audited and an approved NMVTIS data provider.

📋 Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner • Receive and respond to customer requests via the inbound call queue and support ticketing systems • Ask questions and actively listen to customers to understand their issues while demonstrating respect and concern • Provide Tier 1 support for standard and recurring configuration issues, including password resets and basic solution questions • Provide one-on-one training for new and/or existing customers as needed • Apply appropriate internal and security tools or processes to assess customer records or other electronic information • Document customer inquiries, status, and resolution • Work across teams and follow up with customers to resolve issues satisfactorily • Handle fulfillment, billing, account management, technical, and configuration issues • Escalate complex, unexpected, or recurring issues to internal experts

🎯 Requirements

• High school diploma or equivalent • Proven customer support or client service experience • Strong phone and email contact handling skills • Active listening skills • Customer orientation and ability to adapt/respond to different types of personalities • Excellent communication and problem-solving skills • Ability to multitask, prioritize, and manage time effectively • Primary schedule of 10:00 AM to 7:00 PM ET, Monday–Friday • Ability to work overtime, evening, holiday, or weekend shifts when required • Familiarity with CRM systems and practices, preferred • Experience in title, registration, DFA, or dealership, preferred • Technical support experience, preferred • Associate's or Bachelor's degree is a plus

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement • Employee first culture • Collaborative environment • Opportunity to grow and contribute to the success of the organization