Technical Customer Care Specialist I

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Handle routine customer questions relating to product usage within VinSolutions • Provide technical support for application, product, and Cox Automotive suite issues through resolution • Work directly with clients via phone, email, chat, and other electronic communication methods • Maintain expert-level knowledge of VinSolutions processes and procedures • Accurately log all customer information in the CRM tool • Facilitate communication with other departments to resolve client concerns • Communicate with key stakeholders to identify and resolve inquiries • Provide follow-up to keep customers apprised of issue status • Leverage technical knowledge while adhering to quality assurance standards

🎯 Requirements

• Minimum high school diploma/GED • Generally less than 2 years’ experience in a related field • Working knowledge of Microsoft Outlook, Word, and Excel • Ability to troubleshoot and document issues related to system performance and functionality • Excellent verbal and written communication skills • Strong problem-solving and troubleshooting skills • Strong interpersonal skills and attention to detail • Ability to accommodate extended hours, flexible work schedules, and overtime as needed, including weekends • Ability to work independently and as part of a team • Preferred: college degree • Preferred: technical background • Dependability and reliability • Ability to handle multiple competing priorities in a fast-paced environment • CRM case logging/Salesforce experience preferred • Experience with Genesys PureCloud or similar interaction distribution systems preferred • Automotive industry knowledge preferred • Must clear a pre-employment drug test • Must currently be authorized to work in the United States for any employer • No current or future OPT, CPT, STEM/OPT, or visa sponsorship

🏖️ Benefits

• Minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO • Reasonable accommodations for qualified applicants or employees with disabilities