Customer Service – Event Expert

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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SeatGeek

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🛍️ eCommerce

⚽ Sports

💰 $238M Series E on 2022-08

eCommerce • Entertainment • Sports

SeatGeek is a mobile-focused ticket platform that allows users to buy and sell tickets for live events such as sports, concerts, and theater performances. With an easy-to-use interface, SeatGeek integrates event listings, ticket purchasing, and resale in one place. The platform enhances the user's experience by offering personalized recommendations and insights into event trends. Furthermore, SeatGeek provides a comprehensive array of listings for major sports, music, and entertainment events, positioning itself as a go-to source for fans seeking tickets. The company's operations and offerings emphasize a seamless experience in accessing and enjoying live entertainment.

📋 Description

• Resolve customer issues through a high volume of customer contacts via phone, email, and chat • Provide specialized customer support, including SeatGeek Enterprise customer phone support • Stay informed about SeatGeek’s latest features, Enterprise clients, and ticketed events • Use metrics and consumer insight to improve SeatGeek • Work with managers to evaluate performance against peers and success benchmarks • Use tools including Talkdesk, Zendesk, internal admin, Slack, Google business tools, Github, Looker, and Jira • Attend weekly one-on-one and group strategy meetings • Progress into project work, specialized and escalated customer contacts, and CX/SeatGeek improvement initiatives • Provide customer service on weekends and during required holiday shifts

🎯 Requirements

• Bachelor’s degree or equivalent experience • Experience working in Customer Service • Tech startup or high-volume company experience is a plus • Understanding of using data to make intelligent decisions and compelling arguments • Strong communication skills and ability to converse with anyone • Passion for technology and customer experiences • Ability to remain calm under pressure • Strong work ethic • Ability to adapt to seasonality, tech innovation, and changing business needs • Reliable high-speed internet of at least 35 Mbps; 50+ Mbps strongly preferred • Proficiency in Spanish is a plus • Ability to work weekends • Availability for one of the following 8-hour shifts: 9am–5pm ET or 5pm–1am ET • Some holiday work required

🏖️ Benefits

• Discretionary annual bonus • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely • A WFH stipend to support your home office setup • Generous PTO • Up to 16 weeks of fully-paid family leave • 401(k) matching • Student loan matching program • Health, vision, dental, and life insurance • Up to $25k towards family building, reproductive health services and Gender-affirming care • $500 per year for wellness expenses • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical • $360 per quarter to spend on tickets to live events • Annual subscription to Spotify, Apple Music, or Amazon music