Customer Service Representative I

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Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🏥 Healthcare

📦 Logistics

👥 B2C

Healthcare • Logistics • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Maintain good customer relations by phone and in person • Gather customer information to identify and solve problems • Confirm, schedule, and reschedule customer services • Set sales appointments for new customers • Answer billing questions • Complete general clerical duties as assigned • Work as a team with Service and Sales • Sell the value of services and suggest service upgrades • Provide courteous, knowledgeable, and empathetic support to callers

🎯 Requirements

• High school diploma or GED • Excellent listening and communication skills • Pleasant phone voice and ability to speak clearly and be understood by phone • Multitasking skills to enter accurate data and type while speaking with customers • Ability to remain calm and work under pressure when busy • Ability to help other team members • Strong attention to detail and willingness to learn • Excellent organization and time management skills • Availability to work Monday–Friday and Saturdays as needed • Drug-free workplace requirement

🏖️ Benefits

• Benefits start Day 1 for Full-Time Colleagues • Competitive pay • Performance incentives may be offered • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement benefits for full-time colleagues • Medical, Dental, Vision, Disability, and Life Insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility-focused company mindset