Customer Service – Intake Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌾 Iowa, Kansas – Remote

🌾 Iowa – Remote 🌪️ Kansas – Remote

💵 $16 - $18 / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Connect America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏭 Manufacturing

🏥 Healthcare

🤖 Artificial Intelligence

💰 Private Equity Round on 2010-01

Manufacturing • Healthcare • Artificial Intelligence

Connect America is a leading provider of digital health solutions focused on remote patient monitoring and connective care solutions. Their innovative platform integrates connected devices with tech-enabled remote care services, analytics, and a 24/7 concierge call center, empowering individuals to age safely and independently at home. With an AI virtual health assistant and robust analytics engine, they enhance patient engagement, medication adherence, and overall health outcomes while reducing unnecessary hospitalizations and healthcare costs.

📋 Description

• Handle inbound and outbound calls, emails and faxes in a professional and timely manner • Deliver excellent customer service and support across all interactions • Process intake for all referrals, including State-Funded/Medicaid • Set up new client accounts and update existing account and billing information • Follow up on pending items to ensure timely resolution • Perform accurate data entry across multiple systems and portals • Assist team members as needed to support overall operations • Scan and maintain documentation in accordance with company procedures • Communicate delays or issues impacting deadlines to leadership • Maintain strict confidentiality of client and business information • Troubleshoot and resolve account-related issues • Perform additional duties as assigned by leadership

🎯 Requirements

• High School Diploma or GED required • 1–3 years of experience in a call center or customer service role preferred • Proficiency in Microsoft Office (Word, Excel, Outlook) • Strong verbal and written communication skills • Strong typing skills with a high level of accuracy and general computer skills • Ability to troubleshoot minor computer and technical issues independently • Ability to multitask, prioritize, and work effectively in a fast-paced environment • Strong attention to detail and problem-solving abilities • Reliable high-speed internet connection suitable for remote work • Dedicated, quiet home workspace free from distractions • Ability to use multiple systems and applications simultaneously • Comfort working with email management systems and internal ticketing or request platforms • Ability to troubleshoot basic technical issues independently or with IT support • Must be able to work Monday through Friday during business hours between 7AM EST and 5PM EST

🏖️ Benefits

• 100% remote work • Multiple shifts available • Monday through Friday business hours between 7AM EST and 5PM EST • Equal Opportunity Employer • Drug-free workplace • E-Verify participation