Enterprise Software Implementation Specialist

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🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $120k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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geekoffice

WebsiteLinkedInAll Job Openings

1 - 10 employees

🔌 API

🛍️ eCommerce

API • eCommerce

GeekOffice is your missing team—an engineering and digital product development partner. We build everything from custom designed websites, to mobile apps to full stack platforms. Our network of engineers, designers, and systems thinkers come alongside your teams to build product and enable your business strategy. Your stuff is important, let us help you build it right.

📋 Description

• Own RTA's largest and most complex customer engagements from signed contract through to confident go-live, serving as the primary customer relationship owner throughout implementation • Coordinate across Sales, Fleet Consulting, Training, Support, and CSM while personally cleaning, compiling, and migrating each customer's data into Fleet360 yourself • Guide fleet managers through high-stakes configuration decisions, catching risk before it threatens a timeline • Personally execute data cleanup, compilation, and migration into Fleet360 for every engagement • Assess data health across multiple workbooks or source systems, spotting incompleteness or structural problems before they become a go-live problem • Build confidence with enterprise customers by communicating proactively, setting clear expectations, and creating trust long before issues ever arise • Maintain a portfolio of 6 to 8 concurrent enterprise engagements at any given time, with every workstream, stakeholder commitment, and open item assigned a real owner and a real date • Hit the agreed go-live date on at least 90% of assigned engagements each quarter, surfacing at-risk timelines with a mitigation plan at least 2 weeks before they slip • Log 100% of customer scope variations in the account record, escalating any that require an addendum within 2 business days of identification • Maintain a customer satisfaction rating of 90% or higher across completed enterprise implementations each quarter

🎯 Requirements

• 5+ years of experience in a customer-facing implementation, onboarding, or project management role, B2B SaaS strongly preferred • Demonstrated experience managing multiple stakeholders and workstreams across departments simultaneously • Proficient with Microsoft 365, including Excel, Outlook, and PowerPoint, with comfort in nested formulas, multi-condition logic, and multi-tab, interconnected workbooks • Comfortable guiding customers through high-stakes configuration decisions, including conversations with senior fleet and operations leaders • Demonstrated, real-world use of AI tools to increase speed or accuracy in your work, with specific examples you can speak to • Excellent written and verbal communication skills • Fleet, fleet-adjacent, or public sector operations experience preferred, not required. We define this broadly: Direct fleet or asset operations: fleet manager, shop supervisor, maintenance coordinator, or municipal, school, and EMS fleet operations • Fleet-adjacent industries: transportation and logistics, public works, construction or utilities equipment, waste management • Fleet-adjacent software: implementation or onboarding experience with other fleet, asset, or maintenance management platforms • Exposure to SQL or structured databases preferred, not required, including comfort reading relational table structures and writing or modifying basic queries • Bachelor's Degree not required. Relevant experience and breadth of knowledge matters more.

🏖️ Benefits

• 401(k) with 6% Safe Harbor match (100% vested day one) • Flexible PTO model built on trust and manager-approved time off • Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually) • Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity • Wellness rewards up to $350 annually • Virtual care and mental health support resources • Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options • Additional employee perks, wellness initiatives, and discount programs