Enterprise Software Implementation Specialist

🕒 July 31

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $120k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 64%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 105 days.
• Jobs at this company usually fill in 28 days.
• Reposted 2 times.

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geekoffice

WebsiteLinkedInAll Job Openings

1 - 10 employees

🔌 API

🛍️ eCommerce

API • eCommerce

GeekOffice is your missing team—an engineering and digital product development partner. We build everything from custom designed websites, to mobile apps to full stack platforms. Our network of engineers, designers, and systems thinkers come alongside your teams to build product and enable your business strategy. Your stuff is important, let us help you build it right.

📋 Description

• Own RTA's largest and most complex customer engagements from signed contract through confident go-live • Serve as the primary customer relationship owner throughout implementation • Coordinate across Sales, Fleet Consulting, Training, Support, and CSM • Personally clean, compile, and migrate customer data into Fleet360 • Own timeline and sequencing across 6 to 8 concurrent enterprise engagements • Coordinate defined handoff points and keep team commitments visible • Surface cross-departmental risks and develop mitigation plans • Guide fleet managers through high-stakes configuration decisions • Build enterprise customer confidence through proactive communication and clear expectations • Assess data health across multiple workbooks or source systems • Use AI for data analysis, customer communication, troubleshooting, and project execution • Manage scope variations, documentation, addenda, and escalations • Maintain assigned engagements and milestones to agreed dates • Achieve go-live, data-quality, scope-management, customer-satisfaction, AI-workflow, and handoff targets • Travel minimally to customer sites and occasionally visit RTA HQ for team events

🎯 Requirements

• 5+ years of experience in a customer-facing implementation, onboarding, or project management role • B2B SaaS experience strongly preferred • Demonstrated experience managing multiple stakeholders and workstreams across departments simultaneously • Proficiency with Microsoft 365, including Excel, Outlook, and PowerPoint • Comfort with nested formulas, multi-condition logic, and multi-tab, interconnected workbooks • Comfortable guiding customers through high-stakes configuration decisions, including conversations with senior fleet and operations leaders • Demonstrated, real-world use of AI tools to increase speed or accuracy, with specific examples • Excellent written and verbal communication skills • Fleet, fleet-adjacent, or public sector operations experience preferred but not required • Exposure to SQL or structured databases preferred but not required • Comfort reading relational table structures and writing or modifying basic queries • Bachelor's degree not required; relevant experience and breadth of knowledge matter more • Must be able to sit or stand for extended periods • Must be able to work at a computer for prolonged periods • Ability to travel up to 25% • RTA cannot accept student visas or provide sponsorship • Employment may be contingent upon a background check and other pre-employment screenings

🏖️ Benefits

• 401(k) with 6% Safe Harbor match (100% vested day one) • Flexible PTO model built on trust and manager-approved time off • Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually) • Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity • Wellness rewards up to $350 annually • Virtual care and mental health support resources • Company-sponsored dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options • Additional employee perks, wellness initiatives, and discount programs • Fully remote-eligible work arrangement • Occasional team events at RTA HQ • Reasonable accommodations for qualified individuals with disabilities

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