Customer Fulfillment – Channel Operations Manager

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $105.6k - $158.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Develop and manage customer-level allocation strategies across customers, distributors, and channel partners • Monitor allocation-plan execution, identify deviations, and implement corrective actions • Refine allocation models with Demand Planning, Commercial, and Finance teams • Own operational relationships with wholesaler partners and align priorities, expectations, and issue resolution • Lead recurring operating calls with key distribution partners • Track and analyze inventory metrics including Days on Hand, fill rate, and stock positioning • Identify and mitigate inventory risks such as imbalances, excess inventory, shortages, and allocation leakage • Oversee order management for accuracy, timeliness, and alignment with allocation strategy • Monitor shipment performance and resolve fulfillment exceptions • Lead resolution of operational issues including backorder management and order-accuracy challenges • Standardize and improve processes for customer experience, efficiency, and scalability • Coordinate communications and cross-functional responses for recalls, supply disruptions, and critical events • Develop and maintain a Channel Partners Operations Playbook with contacts, escalation pathways, SOPs, and partner requirements • Lead periodic wholesaler business reviews • Develop KPIs and dashboards to track fill rate, inventory health, and allocation adherence • Drive accountability through performance discussions and action plans

🎯 Requirements

• 5+ years of experience in supply chain, operations, distribution, or commercial operations • Proven experience managing external partners such as wholesalers, distributors, and vendors • Strong analytical and problem-solving skills with ability to translate data into actionable insights • Demonstrated ability to manage complex, cross-functional processes • Excellent communication, influence, and stakeholder management skills • Self-starter with strong ownership mindset and ability to operate independently • Experience in pharmaceutical, healthcare, or regulated industries preferred • Expertise in allocation planning, inventory management, and order fulfillment processes preferred • Experience leading business reviews and driving partner performance management preferred • Proficiency with Excel, SAP/S4, Power BI, and ERP platforms preferred • Must be legally authorized to work in the United States • GE HealthCare will not sponsor employment visas for this opening • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI) • Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development • Great work environment • Challenging careers • Competitive compensation