Operations Associate II, Distributions

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🔥 3 hours ago

🐊 Florida, Minnesota, +2 more states – Remote

🐊 Florida – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

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Ascensus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🛡️ Insurance

💸 Finance

💰 Secondary Market on 2019-02

Consulting • Insurance • Finance

Ascensus is a company that values its people and emphasizes a culture guided by principles such as integrity, quality, and a commitment to high standards. It provides administrative and recordkeeping services, focusing on helping individuals achieve financially secure retirements and ensuring quality education for children. Ascensus is dedicated to diversity, inclusion, and providing equal opportunities, making it a rewarding place to work. The company also offers a wide range of benefits to its employees, including student loan refinancing and healthy living programs.

📋 Description

• Process back-office transactions for savings plans, including investment services, enrollments, and distributions • Ensure timely and accurate investment of contributions and loading of participant census information • Analyze and resolve census irregularities, investment delays, outstanding balances, and client issues • Process and quality-check participant enrollments and distribution transactions, including loans, terminations, and hardships • Reconcile trust accounts, 1099 records, payouts, and distribution discrepancies • Coordinate with service teams, clients, brokers, trustees, partner organizations, trust companies, and internal departments • Ensure timely production and distribution of 1099-Rs, RMDs, and other cyclical distribution events • Reinvest uncashed or voided distribution checks and resolve trust excesses • Provide customer service, respond to correspondence, research requests, and meet partner service-level goals • Participate in audits and cyclical events, document procedures and workflows, and recommend process improvements • Collaborate with teammates, provide mentoring and training as needed, and assist with other tasks and projects • Protect confidential data and adopt emerging technologies, platforms, and evolving practices

🎯 Requirements

• Bachelor’s degree in Business Administration, Management, Finance or equivalent work experience • Familiarity with MS Office applications, including Excel, PowerPoint, Word, and Visio • Familiarity with Access preferred • Basic understanding of assigned operational tasks • Ability to clearly articulate and document actions taken or necessary • Ability to solve defined process problems using resources and procedures • Ability to identify and escalate conflicts • Ability to make participant- or plan-level transaction decisions based on precedent • Ability to manage assigned tasks, follow predefined schedules, and meet task-specific objectives • Ability to communicate effectively with clients and internal/external business units • Ability to protect, secure, and properly handle confidential data • No to minimal ERISA or job-specific technical knowledge required

🏖️ Benefits

• Full-time employment • Equal Opportunity Employer • Reasonable accommodations for qualified individuals with disabilities