Customer Service Associate

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $47.6k - $71.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• To provide outstanding customer service to our customers, overseas distributors and subsidiaries. • Ensuring compliance at all times. • Provide an excellent service for end customers; distributors & subsidiaries, as applicable. • Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service. • Work collaboratively with other GE departments for dispute resolution. • Establish close relationships with customers and commercial partners to gain their trust. • Respond to customer queries in a timely and professional manner. • Develop solid product knowledge and a strong understanding of the Supply Chain. • Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service. • Build effective relationships with other departments to understand impact to customers and service levels. • Provide knowledge and accurate information to customers. • Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.

🎯 Requirements

• Some experience in customer service/customer facing environment. • Outstanding communication skills, both written and oral. • Competent with Excel and Word. • Ability to manage self and tasks a proactive manner. • Excellent organizational and administrative skills. • Attention to detail. • A calm and analytical approach to problem solving. • Ability to communicate using local language and additional languages if role requires. • ERP/SAP knowledge

🏖️ Benefits

• medical • dental • vision • paid time off • a 401(k) plan with employee and company contribution opportunities • life • disability • accident insurance • tuition reimbursement