Director, Technical Solutions Support

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $140k - $210k / year

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

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This company has sponsored H1B visas in the past.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Lead, coach, and develop a national, multi-modality team of Technical Solutions Support Professionals • Create a high-performance culture focused on customer success, innovation, accountability, and continuous improvement • Establish talent development strategies, succession planning, and talent pipeline • Provide dotted-line leadership and strategic direction for Imaging Advocates • Foster collaboration across Clinical Applications, Service, Sales, Product, and Marketing teams • Design and implement standard work, operating procedures, and performance expectations for the TSSP organization • Develop scalable processes, tools, metrics, and governance models across modalities • Define key performance indicators and measure business impact, customer outcomes, and operational efficiency • Drive best-practice sharing and operational excellence initiatives across the TSSP network • Create and maintain a talent pipeline for critical TSSP roles • Partner with Clinical Applications leadership on onboarding programs, competency models, and continuing education pathways • Ensure consistent capability development across imaging modalities and customer engagement models • Support strategic customer relationships, enterprise agreements, and transformational healthcare partnerships • Participate in deal development, solution design, and customer planning involving clinical resource inclusion • Identify opportunities to expand value-added services and strengthen long-term customer partnerships • Develop integrated engagement models across TSSPs, CAS teams, and Imaging Advocates • Address gaps in customer adoption, workflow optimization, and clinical performance • Represent the voice of the customer in future service offerings and capability development • Develop and execute a multi-year strategy for the TSSP organization • Lead transformation initiatives improving scalability, customer experience, and operational effectiveness

🎯 Requirements

• Master's degree from an accredited university or college for roles in the USA, or a high school diploma/GED with at least 6 years of experience in the applicable job family/function • Minimum 10 years of experience in medical imaging, clinical applications, healthcare operations, workforce development, or related healthcare leadership roles • Demonstrated experience leading cross-functional initiatives and influencing without direct authority • Experience working with strategic healthcare customers and executive stakeholders • Strong understanding of imaging operations, clinical workflows, and healthcare systems • Ability to create, drive, and execute new processes and standard work • Willingness to travel 25% • Advanced degree (MBA, MHA, MS, or equivalent) desired • Minimum 3 years of people leadership experience managing distributed and highly mobile teams • Experience leading clinical applications, customer success, workforce development, or healthcare consulting organizations • Multi-modality imaging experience • Experience supporting large IDN, academic, or enterprise healthcare partnerships • Knowledge of change management, operational excellence, and process improvement methodologies • Experience building scalable training, competency, and onboarding programs • Strong oral and written communication skills • Strong interpersonal and leadership skills • Ability to analyze and resolve problems • Ability to lead programs/projects • Ability to document, plan, market, and execute programs • Established project management skills • Legally authorized to work in the United States; employment visa sponsorship is not available now or in the future • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI) • Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Relocation assistance not provided

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