Field Service Engineer – Level 3

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Perform advanced troubleshooting and repair on assigned equipment • Perform installation, validation, and maintenance on assigned equipment • Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback • Lead customer communications and serve as escalation point for customer-related concerns, including installations • Own customer issues from dispatch or identification through resolution • Communicate HQ and Zone or Area-level initiatives • Co-lead regular team or modality meetings • Recommend value-added services to help customers operate more efficiently • Maintain customer service logs and internal service records; order repair parts and manage cycle times • Use the GEHC escalation process and work with regional and national support to implement corrective action plans • Partner with teammates and colleagues • Engage commercial counterparts, identify sales leads, participate in contract renewals and sales opportunities, and support revenue programs • Build customer relationships and focus on customer needs and satisfaction • Monitor competitor information and market trends • Support business growth with Commercial Sales teams and regional/zone leadership • Assist the Area Service Manager or Director of Service in creating growth and deployment strategies • Provide application training to clinical or scientific staff when required

🎯 Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment • Experience interfacing with internal team members and external customers as part of a solution based service process • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Experience troubleshooting and responding to customer concerns • Experience with web applications and Microsoft suite of products • Must comply with GEHC's standard background check, including a post-offer drug test • Must comply with customer access policies, including required immunizations and additional drug tests or background checks when applicable • Ability to lift, carry, push and pull up to 35 lbs. unassisted • Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods • Ability to reach at, above and below shoulder level, flex/extend neck, and have good hand and finger dexterity • Legally authorized to work in the United States • No employment visa sponsorship available

🏖️ Benefits

• Professional development • Competitive compensation • Relocation assistance • Great work environment