Online Clinical Support Specialist

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $92k - $138k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Provide clinical support to customers via phone, Microsoft meetings, and email • Answer, evaluate, and prioritize telephone, voicemail, and email support requests • Listen and respond to customer needs, concerns, requests, and complaints • Apply troubleshooting techniques to solve complex problems • Handle customer inquiries and drive first-call resolution • Ensure customer satisfaction during all interactions • Log and document customer communications, troubleshooting actions, and issue resolutions • Provide input to new product development based on issue-resolution experience • Build positive and professional relationships with customers and coworkers • Support Ultrasound IT reporting and image-management customers during designated US business hours

🎯 Requirements

• Associate degree or equivalent and 5+ years of Ultrasound clinical/technical experience • American Registry of Diagnostic Medical Sonographers (ARDMS) certifications • Familiarity with GE Healthcare ViewPoint Ultrasound IT products • Cardiovascular, Women’s Health, and Vascular Ultrasound clinical application experience and/or product knowledge • Clinical-setting ViewPoint experience • Familiarity with clinical workflow and DICOM SR files • Basic computer skills (Word, Excel, PowerPoint) • Organizational and time-management skills to handle multiple tasks in parallel • Strong documentation skills for customer interactions, problem definition, troubleshooting, and issue resolution • Excellent troubleshooting skills for complex clinical problems • Strong verbal and written communication skills • Critical thinking, logical, and analytical skills • Ability to work independently and with a team, and follow management direction • Compliance with GEHC’s background check, post-offer drug test, customer access policies, and any required immunizations or additional checks • Unrestricted work authorization in the US without sponsorship • Willingness to pass drug, educational, employment, and criminal background checks • At least 3 years of clinical support experience including troubleshooting hardware, networking, client/server operating systems, and peripherals • Windows OS, security, and shares knowledge; MCSE preferred • Prior GE ViewPoint, OB/GYN, cardiac, or vascular reporting application experience • General IT background and ability to consult on client infrastructure needs • Microsoft Terminal Server/Citrix experience • Hospital-system workflow experience • Prior PACS and HIS experience or familiarity • Working knowledge of DICOM and Ultrasound systems preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development opportunities • Competitive compensation • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)