Service Director

🔥 12 hours ago

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Implement the service strategy within the Greater Portland, Oregon market • Drive operational and commercial business objectives by leading and coaching Field Engineers • Partner with the Market Service Vice President, local commercial account community, and peer management staff • Drive business growth and customer satisfaction • Serve as the point of contact for critical local customer service and support issues • Develop strong internal and external relationships to improve customer outcomes, market and order visibility, market share, and profitability • Act as the single point of contact for customers and resolve concerns across support services • Maintain knowledge of assigned regions, coverage areas, product lines, and equipment configurations • Establish and maintain ongoing technical and business support for assigned customers • Hire and develop talent, manage staffing, and oversee performance development • Make decisions using technical experience, analytical thinking, and internal and external information • Act as a resource for less-experienced colleagues and lead small, low-risk projects • Explain information, build team consensus, convey performance expectations, and handle sensitive issues

🎯 Requirements

• Bachelor’s degree from an accredited university or college, or a high school diploma/GED with at least 4 years of related experience • 5+ years of experience leading teams • Ability to coach and mentor team members • Demonstrated verbal and written communication skills • Ability to analyze and resolve problems • Ability to lead programs/projects • Ability to document, plan, market, and execute programs • Proven experience managing customer relationships • Ability to understand customer issues and drive technical or business resolution • Must live or be willing to relocate to the Greater Portland area • Must be willing to travel 2–3 days in the field (40–50% travel) • Prior Field Service team management experience in equipment maintenance preferred • Prior field sales or field service experience preferred • Proven ability to influence and drive change preferred • Must be legally authorized to work in the United States • Employment visa sponsorship is not available now or in the future

🏖️ Benefits

• Relocation package provided for out-of-state candidates • Professional development • Competitive compensation • Relocation assistance • Equal opportunity employment • Drug screen as applicable • Some customer vaccination mandates may apply