Service Program Manager

🔥 0 minutes ago

🏈 Ohio – Remote

infoinfo

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Logo of GE HealthCare

GE HealthCare

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Manage profitability and customer satisfaction for assigned contracts • Provide service agreement and time-and-material program management • Assist in sales campaigns for new contracts and proposals • Resolve customer issues promptly and ensure customer satisfaction • Collaborate with customer service, parts and transactional services, field service, repair service, and other teams • Serve as liaison between internal organizations and customers • Hire and develop talent • Manage staffing and performance development • Execute policy and strategy using technical knowledge, analytical thinking, and technical experience • Propose solutions for complicated manufacturing processes with technical variety and interdependent production cycles • Act as a resource for less experienced colleagues • Lead small, low-risk projects • Explain information and build team consensus • Convey performance expectations and handle sensitive issues

🎯 Requirements

• Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 6 years of related work experience in the healthcare field • Legal authorization to work in the United States • No employment visa sponsorship now or in the future • Successful completion of GEHC's standard background check, including a post-offer drug test • Compliance with customer access policies, including required immunizations and additional drug tests or background checks when applicable • Excellent oral and written communication skills • Strong business acumen • Presentation skills

🏖️ Benefits

• Relocation assistance provided • Professional development opportunities • Competitive compensation • Great work environment • Career opportunities • Culture that fosters care, collaboration and support

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