Program Manager – Strategic Customer Delivery

🔥 1 minute ago

🌵 Arizona, North Carolina – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote

💵 $108k - $156k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Clinisys

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Clinisys is a global provider of laboratory informatics and diagnostics software, offering laboratory information management systems (LIS/LIMS), cloud-based laboratory platforms, and related professional services to laboratories across healthcare, life sciences, environmental, food & beverage, and other sectors. With over 40 years of experience and more than 3,000 customers in 34 countries, Clinisys delivers solutions that support sample traceability, regulatory compliance, population-scale testing, and integration of emerging technologies such as AI. The company combines local market knowledge and global scale, backed by product development, support, and deployment teams to help organisations run efficient, compliant laboratory operations.

📋 Description

• Own governance and oversight for large-scale customer programmes and strategic accounts • Act as the primary customer-facing programme lead and escalation point • Build trusted relationships with executive stakeholders across customer organisations • Provide programme-level reporting, risk management, and portfolio health reviews • Align delivery teams, project managers, product teams, and customer stakeholders around programme objectives • Lead executive steering committees, governance boards, and milestone reviews • Identify programme risks, dependencies, and scope changes, ensuring issues are proactively managed • Monitor programme performance against contractual commitments, budgets, timelines, and success criteria • Support successful transition of completed projects into Customer Success and operational teams • Drive continuous improvement in programme governance, reporting, and delivery practices • Deliver successful strategic customer programmes across multiple sites, regions, and workstreams • Ensure executive stakeholders have confidence in programme status, governance, and decision-making • Identify and manage programme risks and escalations early • Support customer adoption and satisfaction throughout deployment • Provide internal teams with clear direction, prioritisation, and communication

🎯 Requirements

• 10+ years of programme and/or project management experience in enterprise software delivery • Demonstrated experience managing complex programmes consisting of multiple projects and stakeholders • Experience engaging with executive-level customer stakeholders (C-suite, CIO, CTO, VP level) • Strong portfolio governance, risk management, and reporting experience • Experience leading global or multi-site technology implementations • PMP certification (required) • Experience working within Professional Services, Consulting, SaaS, or Software organisations • Preferred: experience within laboratory informatics, diagnostics, healthcare technology, or regulated environments • Preferred: knowledge of laboratory workflows and enterprise healthcare systems • Preferred: experience working with GDPR, HIPAA, or similar regulatory frameworks • Preferred: Master's degree or equivalent advanced qualification • Ability to work confidently with AI-enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve • Ability to travel to client sites and comply with customer location health and safety requirements

🏖️ Benefits

• Health and wellness benefits • 401(k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Tuition assistance • Remote work arrangement • Travel to client sites as required