Manager – Americas Order Management

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Colombia – Remote

🇺🇸 United States – Remote 🇨🇴 Colombia – Remote

💵 $85k - $149.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead Order Management and billing operations across North America and Latin America, ensuring accurate, timely, and SOX-compliant execution • Manage regional operational performance through service level objectives, KPIs, workload planning, and performance metrics • Coach and develop a high-performing team through feedback, career development, and succession planning • Partner with cross-functional stakeholders to resolve complex operational issues and deliver an exceptional customer experience • Identify operational risks and strengthen adherence to SOX controls, governance standards, and company policies • Serve as an escalation point for complex order, billing, and customer issues • Perform transactional-level reviews for completeness, accuracy, compliance, and policy adherence • Monitor operational performance, pending work, and regional priorities during month-end, quarter-end, and year-end close • Partner with the Order Management Assurance team to identify risks, strengthen controls, and implement improvements • Drive process optimization, automation, AI-enabled capabilities, and workflow enhancements • Support regional and global transformation initiatives, including system enhancements, testing, and process changes • Standardize operating procedures across the Americas region • Communicate operational performance, risks, and key initiatives to leadership

🎯 Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or related field • 8+ years of progressive experience in Order-to-Cash, Order Management, Revenue Operations, Finance, or related operational leadership roles within a SaaS or technology organization • Experience leading geographically distributed teams in a fast-paced environment • Strong understanding of Quote-to-Cash processes, revenue operations, internal controls, and operational risk management • Experience driving process improvements, automation, AI-enabled capabilities, or workflow optimization • Strong analytical, communication, and stakeholder management skills with the ability to influence across functional teams • Experience with Salesforce, Zuora, Workday, or comparable enterprise platforms preferred • Ability to support extended hours during critical month-end, quarter-end, and year-end close periods

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Potential eligibility for commission or performance-based bonus opportunities