Principal Product Manager – AVA AI

🕒 August 25

🗽 New York, North Carolina, +2 more states – Remote

🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

💵 $158.8k - $279.2k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own the end-to-end product roadmap for the AI-powered virtual agent platform • Translate customer, business, and technical priorities into clear decisions from prioritization through launch • Drive alignment with partner teams on roadmap sequencing, dependencies, delivery timing, and shared outcomes • Lead platform enablement across internal adoption, product documentation, stakeholder readiness, and cross-team coordination • Partner with engineering and design to deliver scalable, high-quality AI-driven experiences • Translate customer, stakeholder, usage, and market insights into product priorities • Identify and advance opportunities to apply AI, Generative AI, and LLM capabilities to conversational AI, virtual agents, and self-service automation • Monitor developments in conversational AI, virtual agents, automation, and emerging AI capabilities • Shape the platform's expansion into broader digital priorities and build strategy, stakeholder alignment, and product context

🎯 Requirements

• 6+ years of product management experience, including meaningful experience with AI, SaaS, customer experience, conversational AI, or related technology platforms • Proven track record of owning complex product capabilities end to end, from product strategy and prioritization through development, launch, and adoption • Demonstrated ability to operate independently at both strategic and tactical levels while managing dependencies across multiple teams • Strong cross-functional leadership and collaboration skills across engineering, design, customer success, enablement, and other product stakeholders • Solid understanding of AI, Generative AI, and LLM applications within conversational AI, virtual agents, automation, or digital self-service • Strong product judgment with the ability to balance near-term execution, customer needs, technical constraints, and longer-term strategic shifts • Excellent communication skills with the ability to articulate product strategy, priorities, tradeoffs, and technical concepts to technical and non-technical stakeholders • Demonstrated ability to use customer feedback, product data, and market insights to guide prioritization and product decisions • Role must be based in the Eastern Time Zone

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support