Senior Project Manager

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🔥 0 minutes ago

🐊 Florida, New York, +2 more states – Remote

🐊 Florida – Remote 🗽 New York – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $130.5k - $229.5k / year

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead end-to-end delivery of complex enterprise contact center and CX transformation projects • Direct cross-functional teams of architects, consultants, developers, engineers, analysts, trainers, and customer stakeholders • Develop and execute project plans covering resources, financial forecasts, governance, and communications • Drive implementations through discovery, design, execution, testing, go-live, and transition to support • Establish steering committees, reporting cadences, and decision-making structures • Manage risks, issues, dependencies, change requests, multiple concurrent engagements, and geographically distributed workstreams • Serve as the primary customer contact and trusted advisor throughout the engagement lifecycle • Build relationships with customer executives, sponsors, and internal stakeholders • Collaborate with Sales, Customer Success, Product, Support, Finance, and partner teams • Facilitate executive meetings, kickoffs, and strategic workshops • Communicate project status, financials, risks, and decisions to stakeholders • Own project budgeting, forecasting, revenue, profitability, and resource allocation • Manage scope and commercial impacts through change management • Align project execution with customer objectives and measurable outcomes • Identify opportunities for additional services and solutions • Support pre-sales scoping, estimation, and proposal development • Provide guidance on CX transformation, organizational readiness, and change management • Mentor delivery teams and provide matrix leadership • Drive consistency, continuous improvement, documentation, and governance compliance

🎯 Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or related field, or equivalent experience • 8+ years of project or program management experience in enterprise technology environments • 5+ years delivering cloud, SaaS, contact center, or CX transformation programs • Proven experience managing full lifecycle enterprise implementations • Experience leading global, cross-functional teams in matrix organizations • Strong track record managing project financials, including forecasting and profitability • Demonstrated success delivering enterprise CX or contact center programs • Strong executive communication, negotiation, and stakeholder management skills • Ability to influence without direct authority • Strong analytical and problem-solving capabilities • Experience with Agile, Waterfall, and hybrid methodologies • Understanding of enterprise software, cloud platforms, and CX technologies • Ability to engage technical and executive audiences • Expertise in governance, KPI tracking, and risk management • Proficiency with Microsoft Project, Jira, Azure DevOps, Smartsheet, and Microsoft Office • Preferred: PMP, PgMP, PMI-ACP, Scrum Master, or equivalent certification • Preferred: Experience with Genesys Cloud CX, Genesys Engage, or CCaaS platforms • Preferred: Experience leading cloud migration or AI-driven CX initiatives • Preferred: Familiarity with AWS, Azure, or Google Cloud Platform • Preferred: Experience supporting pre-sales and solution estimation • Preferred: Knowledge of ITIL, Prosci, Lean, or Six Sigma • Ability to travel up to 25% based on business needs

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Commission or performance-based bonus opportunities may be available