Director – Application Development

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $100k - $125k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Genpact

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🤖 Artificial Intelligence

B2B • Artificial Intelligence

Genpact is a global professional services and digital transformation firm that helps large enterprises turn data and AI into measurable operational and business outcomes. It delivers managed services, consulting, and technology solutions across finance and accounting, supply chain, risk and compliance, customer experience, and other core business functions, emphasizing agentic AI, intelligent automation, and data services. Genpact partners with enterprise clients across industries (banking, insurance, consumer goods, healthcare, manufacturing, high tech, etc. ) to scale AI and transform operations, and highlights metrics like 800+ global clients and a large trained workforce in data and analytics.

📋 Description

• Demonstrate expertise in core ServiceNow modules • Present ServiceNow solutions to clients in a value-led approach • Assist Sales personnel in qualifying customer needs and performing pre-demo needs analysis • Assess strategic needs, uncover business requirements, determine gaps between requirements and product functionality, and build onsite client relationships • Gather information for proposals with appropriate service components, pricing, and assumptions • Evaluate ServiceNow products and solutions to improve or enhance services • Align and work closely with onshore ServiceNow leadership • Understand business and technical problems addressed by proposed solutions, including regulations, business drivers, security, and evolving needs • Produce sales proposals and commercial and technical documentation outlining cost savings and business benefits • Create hands-on demos and demonstrate ServiceNow products and technologies • Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations • Collaborate with enterprise architecture teams to ensure compliance with business policies and standards

🎯 Requirements

• Expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, and FSO • Experience presenting ServiceNow solutions to clients using a value-led approach • Experience assisting Sales with customer-needs qualification and pre-demo needs analysis • Experience assessing strategic needs, business requirements, product-functionality gaps, and client relationships • Experience gathering information for proposals, service components, pricing, and assumptions • Understanding of ServiceNow products, solutions, business and technical problems, regulations, security, and evolving business needs • Hands-on experience creating ServiceNow demos and presenting to audiences with varied technical knowledge • Experience providing technical leadership in client workshops, discovery sessions, and stakeholder presentations • Experience in the IT industry • Technical experience with the ServiceNow platform • Deep understanding of ServiceNow platform capabilities and architecture, including ITSM, ITOM, HRSD, CSM, SecOps, Finance, and Supply Chain • Presales experience with large-scale ServiceNow bids • Experience supporting Sales teams to win new business in new and existing accounts • Excellent customer-facing, presentation, and written and verbal communication skills • Good business analysis and requirements-analysis skills • Ability to work in a small team with minimal day-to-day supervision • Availability to travel up to 40% within North America for onsite client work • BSc in Computer Science or Computer Engineering preferred • ServiceNow Presales Accreditations preferred • ServiceNow Systems Administrator certification preferred • Bachelor's or master's qualification in a listed technology discipline • Advanced English proficiency (C1)

🏖️ Benefits

• Hands-on experience, mentorship, and world-class learning opportunities • AI-powered transformation and work on real-world business challenges • Values-driven culture emphasizing courage, curiosity, incisiveness, integrity, and inclusion • Equal opportunity employment